Abril Ngu
Broken Arrow
Summary
Friendly and approachable with knack for understanding client needs and fostering positive interactions. Possesses strong grasp of financial principles and solid communication skills to effectively assist clients and team members alike. Committed to delivering exceptional service and building lasting client relationships.
Overview
7
7
years of professional experience
Work History
Relationship Banker
Bank of America
10.2024 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Freelancer
Self-Employed
06.2021 - Current
- Provide personalized, confidential consultations to clients, offering insightful guidance and support.
- Interpret and respond to clients' individual needs and concerns using intuitive and analytical abilities.
- Exhibit strong interpersonal skills through active listening and personalized guidance for each client's unique situation
- Develop and maintain a loyal client base through word-of-mouth referrals and repeat business
- Maintain detailed records of client interactions, ensuring strict confidentiality and privacy standards were upheld.
- Manage multiple projects simultaneously while maintaining a high level of attention to detail and organization.
Site Administrator
Avantive Solutions
10.2023 - 10.2024
- Coordinate with various departments to ensure seamless operations and address any site-related issues promptly
- Conduct drug testing for job candidates, adhering to strict confidentiality and accuracy standards
- Ensured compliance with HR protocols and company policies, implementing necessary updates.
- Managed and oversaw daily site operations, ensuring efficient and safe execution of all activities.
- Managed two client accounts, serving as the primary point of contact to address client needs and ensure satisfaction.
Executive Administrative Assistant
Infinity Real Estate
02.2022 - 02.2023
- Managed daily operations for senior executives, including scheduling appointments, arranging meetings, and handling correspondence.
- Maintained an organized filing system, ensuring efficient retrieval of important documents.
- Managed daily administrative tasks, including phone and email communication, data entry, and document preparation.
- Collaborated with team members to ensure seamless office operations.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Suggested and executed process improvements, leading to increased efficiency.
Sales Executive
U.S. Cellular
08.2017 - 12.2021
- Consistently met or exceeded monthly sales targets by identifying customer needs and recommending tailored solutions.
- Enhanced team performance by actively participating in sales training and coaching sessions, sharing best practices, and supporting colleagues.
- Provided effective solutions to customer inquiries and problems related to cellphone services, billing, and technical support.
- Achieved top 10% ranking among customer service representatives for two consecutive years by exceeding performance targets and providing outstanding customer support.
- Leveraged comprehensive knowledge of cell phone plans, devices, and accessories to consistently exceed monthly sales targets through effective upselling and cross-selling.
- Demonstrated strong product knowledge by simplifying complex technical features for customers.
Education
Some College - Business Administration
Tulsa Community College
Tulsa, OK01.2016
High School Diploma - undefined
Jenks High School
Jenks, OK01.2014
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Teller support & banking
- Organizational skills
- Critical thinking
- Excellent communication
- Teamwork and collaboration
- Time management
- Records maintenance
- Salesforce
- Microsoft Office
Timeline
Relationship Banker
Bank of America
10.2024 - Current
Site Administrator
Avantive Solutions
10.2023 - 10.2024
Executive Administrative Assistant
Infinity Real Estate
02.2022 - 02.2023
Freelancer
Self-Employed
06.2021 - Current
Sales Executive
U.S. Cellular
08.2017 - 12.2021
High School Diploma - undefined
Jenks High School
Some College - Business Administration
Tulsa Community College