ABRIL RODRIGUEZ
Joshua,TX
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Compulink. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
PATIENT SERVICES
GREAT EYE DOCTOR OF BURLESON
08.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Patient Care Technician
CLEBURNE EYE CLINIC
02.2021 - 01.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
OFFICE MANAGER
HM CLEANING & REPAIRS
01.2019 - 01.2020
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
HIGH SCHOOL -
JAMES BOWIE
01.2017
Skills
- Microsoft Office
- Resourcefulness
- Attention to Detail
- Organizational Skills
- Problem Solving
- Adaptability and Flexibility
- Freshbooks
- Compulink (MEDICAL RECORD SOFTWARE)
- Insurance Verification
- Patient Confidentiality
- Appointment Scheduling
- Active Listening
Personality
- Self-Starter
- Great Listener
- Strong Adaptive Skills
- Dynamic and Positive Attitude
- Strong Analytical Skills
- Excellent Communication
- Effective and Efficient
References
- JAEL AYALA, 817-739-6167, FRIEND
- HILDA CALDERON, 817-630-4818, FRIEND/CO-WORKER
- KLARISSA SIERRA, 817-933-9071, FORMER TRAINER/CO-WORKER
Languages
Spanish
Native or Bilingual
Timeline
PATIENT SERVICES
GREAT EYE DOCTOR OF BURLESON
08.2022 - Current
Patient Care Technician
CLEBURNE EYE CLINIC
02.2021 - 01.2022
OFFICE MANAGER
HM CLEANING & REPAIRS
01.2019 - 01.2020
HIGH SCHOOL -
JAMES BOWIE
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