Abril Rojas
Fort Worth ,TX
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Responsible Job Title with expertise in patient care and proficient in emergency response care. Skilled at monitoring ongoing conditions with knowledge of documentation practices. Compassionate nature provides families with peace of mind while offering ambulation and personal assistance to meet diverse patient needs.
Overview
4
4
years of professional experience
Work History
Quality Assurance Lead Technician
Employer
11.2022 - Current
- Evaluated quality data for informed decision-making.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Carried out meticulous evaluations of inbound items and outbound goods.
- Fixed identified issues to increase productivity and boost workflows.
Zips Car Wash Managger
Employer
07.2022 - 10.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Achieved customer satisfaction by providing high-quality professional service.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
Cashier Team Lead
Employer
04.2022 - 07.2022
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained team members on cash register operation and cash handling.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Operated POS cash register and equipment to collect payments.
- Led cashiers and associates in providing thoughtful customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Educated employees on register use, merchandising, and customer service.
Home Health Aide
Employer
09.2020 - 01.2021
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Researched and recommended community resources to meet clients' needs.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Trained new staff members on best practices for home health care.
- Assisted disabled clients to support independence and well-being.
- Developed individual care plans for clients based on specific needs.
Education
Associate Degree In Nursing - Nursing Education
Colegio De Enfermería “Sor Micaela Ayans”
Mexico 07.2021
Skills
- Quality Assurance and Control
- Safety Protocols
- Performance Testing
- Customer Service
- Inspection Reports
- Correction Action Planning
- Application Testing
- Equipment Inspection
- Safety Procedures
- Team Leadership
- Preventative Care Education
- Customer Satisfaction
- Personal Hygiene Assistance
- Quality Patient Care
- Nursing Assistance
- Emergency Response
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Assurance Lead Technician
Employer
11.2022 - Current
Zips Car Wash Managger
Employer
07.2022 - 10.2022
Cashier Team Lead
Employer
04.2022 - 07.2022
Home Health Aide
Employer
09.2020 - 01.2021
Associate Degree In Nursing - Nursing Education
Colegio De Enfermería “Sor Micaela Ayans”
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