Abril Ross
Reisterstown,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Wildpack Beverage
12.2021 - Current
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
Quality Assurance Supervisor
Coca Cola Bottling Co Consolidated
10.2018 - 12.2021
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Reduced defect rates through meticulous inspection and proactive identification of potential issues.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Streamlined processes with the introduction of automated testing tools, increasing efficiency and reducing human error.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Conducted risk assessments for proposed changes in processes or materials to evaluate potential impact on product quality and ensure smooth implementation.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored product standards and quality-control programs.
- Created and collaborated in implementation and maintenance of customer complaint log.
Pathology Technician
Theranostix P4 Diagnostix
07.2016 - 10.2020
- Improved diagnostic accuracy by skillfully preparing tissue samples for analysis.
- Enhanced laboratory efficiency by maintaining and calibrating equipment regularly.
- Streamlined workflow with proper documentation of specimens and test results.
- Ensured patient safety, adhering to strict protocols for handling biohazardous materials.
- Reduced turnaround time for test results, diligently prioritizing urgent cases.
- Assisted in research projects, contributing to advances in pathology techniques and knowledge.
- Trained new technicians, sharing expertise to ensure consistent quality across the team.
- Strengthened interdepartmental communication by effectively conveying complex information about test results to other medical professionals.
Shift Manager
Starbucks
01.2008 - 07.2017
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Education
Associate of Arts - Creative Art And Design
Middlesex County College
Edison, NJSkills
- KPI Reporting
- Distribution Management
- Facility Management
- Safety Management
- Cost Reduction
- Operational Excellence
- Risk Management
- Analytical Thinking
- Policy Implementation
- Inventory Management
Certification
OSHA Certification. Youth Corps, New Jersey. 2010
- Neogen Membrane filtration (Microbiology). Neogen filter corporation
April 2020-2021
- SQF Internal auditor April 2021
Timeline
Senior Operations Manager
Wildpack Beverage
12.2021 - Current
Quality Assurance Supervisor
Coca Cola Bottling Co Consolidated
10.2018 - 12.2021
Pathology Technician
Theranostix P4 Diagnostix
07.2016 - 10.2020
Shift Manager
Starbucks
01.2008 - 07.2017
Associate of Arts - Creative Art And Design
Middlesex County College