Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Abril Serna

Las Vegas,NV

Summary

Dynamic and results-driven professional with experience at Amazon, excelling in order picking and processing. Proven ability to enhance order accuracy and fulfillment speed through effective communication and technology proficiency. Recognized for optimizing warehouse efficiency while maintaining a safe environment, consistently exceeding performance metrics. Strong multitasker dedicated to delivering exceptional service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Order Picker

Amazon
10.2024 - 06.2025
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.

Server

Ella Ems Soulfood
03.2023 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Crew Member

Little Caesars
06.2022 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

Sunrise Mountain Highschool
Las Vegas, NV
05.2024

Skills

  • Order picking
  • Order picking and processing
  • Product picking
  • Picking accuracy
  • Warehouse safety
  • Packing and shipping
  • Shipping and receiving
  • Pallet jack operation
  • Proficiency in technology

Certification

serv safe

Languages

Spanish
Native or Bilingual

Timeline

Order Picker

Amazon
10.2024 - 06.2025

Server

Ella Ems Soulfood
03.2023 - 11.2024

Crew Member

Little Caesars
06.2022 - 05.2023

Sunrise Mountain Highschool

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Abril Serna