Abril Villacana
Quarryville,PA
Summary
Dynamic and results-driven professional with a proven track record at Amazon, excelling in safety awareness and problem-solving. Adept at optimizing operations and enhancing customer satisfaction through effective teamwork and attention to detail. Committed to maintaining high standards of cleanliness and hygiene while adapting to fast-paced environments.
Overview
15
15
years of professional experience
Work History
CRet Associate
Amazon
Aberdeen, MD
07.2022 - Current
- Managed operation of material handling equipment to optimize product movement within warehouse.
- Executed loading and unloading of shipments while ensuring precise inventory tracking and documentation.
- Facilitated collaboration among team members to streamline workflow processes.
- Implemented safety protocols to ensure a secure working environment for all associates.
- Executed regular quality checks to uphold operational compliance standards.
- Exhibited adaptability to shifting priorities, showcasing flexibility in dynamic environments.
- Exhibited strong problem-solving abilities to address unexpected challenges and disruptions in daily operations.
- Facilitated collaboration among team members to enhance operational efficiency.
Bakery Associate
Renders Warehouse Market
Oxford, PA
10.2024 - 02.2025
- Oversaw cleanliness and organization of baking area to uphold health standards.
- Executed operation of ovens and mixers, showcasing expertise in bakery equipment utilization.
- Facilitated customer interactions by delivering product information and tailored recommendations.
- Oversaw inventory levels, restocked supplies, and communicated discrepancies to management for prompt resolution.
- Facilitated collaboration among team members to optimize production processes.
- Facilitated training for new associates on bakery operations, emphasizing quality control and customer service excellence.
- Executed routine maintenance tasks for equipment, ensuring optimal functionality and safety standards.
- Monitored food safety compliance by adhering to stringent guidelines for storage, handling, and preparation of baked goods.
- Designed and organized bakery displays to enhance product visibility and appeal.
- Assisted guests with menu selections and provided immediate support for inquiries. Recorded orders accurately and communicated special requests to kitchen staff and bakers.
- Spearheaded creation of unique and visually appealing displays for special occasions and seasonal promotions.
- Cultivated exceptional customer experiences by promptly and professionally addressing concerns.
- Facilitated customer satisfaction by actively listening to needs and recommending tailored menu items.
- Ensured maintenance of a tidy and organized work area to uphold cleanliness standards.
- Monitored expiration dates and rotated products to ensure optimal freshness.
- Assumed additional shifts during holidays and peak periods to address staffing shortages.
- Organized and labeled merchandise, ensuring clear identification and arrangement by size and color.
- Oversaw wrapping, boxing, and weighing of bakery department products.
- Facilitated customer assistance by prioritizing service over routine store tasks.
Food Service Leader
Royal Farms
Port Deposit, MD
03.2020 - 06.2022
- Oversaw daily food service operations, ensuring compliance with safety and sanitation standards.
- Facilitated training and mentorship for team members on customer service protocols and efficient food preparation techniques.
- Oversaw inventory management, ensuring timely restocking of supplies to optimize operational efficiency.
- Established and executed new procedures to elevate food quality and expedite service during peak hours.
- Facilitated training sessions for team members on food preparation techniques and customer service best practices.
- Oversaw daily food service operations, ensuring adherence to health and safety regulations.
- Oversaw inventory management by coordinating supplier orders to optimize stock levels.
- Executed process improvements to optimize service speed and elevate customer satisfaction
- Oversaw maintenance of a clean and organized work environment to uphold health and safety standards.
- Oversaw temperature monitoring on serving line and refrigeration equipment to ensure optimal food storage conditions.
- Enhanced customer satisfaction through delivery of exceptional food quality and service standards.
- Welcomed customers at counter, addressing inquiries and fulfilling requests.
- Ensured cleanliness and organization of workspaces to enhance productivity and safety.
- Ensured strict adherence to sanitation and food safety guidelines mandated by regulatory agencies and company standards.
- Executed preparation and service of diverse food and beverage items according to customer specifications.
- Implemented stock rotation and monitoring procedures to prevent food spoilage.
- Managed supply restocking and ingredient preparation during downtime to ensure readiness for peak periods.
- Cultivated and sustained positive relationships with customers to elevate service quality.
- Executed precise portioning of dishes in accordance with established recipes and control standards.
Men's Sales Associate
Burlington Coat Factory Distribution Center
Lancaster, PA
10.2011 - 02.2014
Education
High School Diploma -
Solanco High School
Quarryville, PASkills
- Cleanliness and hygiene
- Safety awareness
- Initiative and proactivity
- Stress management techniques
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
Timeline
Bakery Associate
Renders Warehouse Market
10.2024 - 02.2025
CRet Associate
Amazon
07.2022 - Current
Food Service Leader
Royal Farms
03.2020 - 06.2022
Men's Sales Associate
Burlington Coat Factory Distribution Center
10.2011 - 02.2014
High School Diploma -
Solanco High School