Abrille Dixon
Hammond,USA
Summary
Motivated professional with a deep sensitivity to diversity and a profound dedication to impacting the lives of individuals, organizations, and communities with skill, expertise, and experience in performance-based administrative management, training, sales and customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Small Business Owner/Independent Consultant
AIHH Multiservices LLC
02.2019 - Current
- Part-Time Virtual Small Business Consultant and Individual and Business Administrative Specialist assisting individuals and small business owners with computer-related administrative and financial tasks including but not limited to: filing online documents such as EINs, LLCs, Tax Returns, grant and loan funding applications, Digital Fingerprinting for background checks, I-9 Verifications and much more
- I currently supervise a team of 2 or more Independent Consultants trained to assist with these tasks when I am working full time
Volunteer Board President
The Cell Community School & Resource Center
05.2004 - Current
- Volunteer community service activities including but not limited to: Planning programs for adult literacy and life-long learning
- Offering free community learning opportunities
- Helping individuals and business with online computer-related tasks such as filing for disability, SNAP Benefits, and/or other resources and supportive services available to them and referring community members to other available community resources in my spare time
Independent Insurance Broker
Walker Insure Advisors
01.2023 - 07.2024
- Independent Insurance Broker selling life and health insurance products including, but not limited to, Final Expense, Medicare, ACA, and other supplemental insurance products
Claims Manager
Capital Recovery Group
04.2023 - 10.2023
- Marketed to business to submit SETC Claims to the IRS
- Focus on: Claims Management
- Business-to-Business (B2B)
- Community Outreach
- Tax Preparation
- Document Management
Disaster Recovery - Quality Analyst Supervisor
Witt O'Brien's
07.2021 - 02.2023
- Began as QA reviewer conducting QA/QC reviews, creating budgets, and approving draws for the Texas Rent Relief Program
- Served as a QA Analyst and QA Supervisor managing a team of 6 QA Analysts for MN ERAP
- Managed a team of 7-10 QA Analysts on the Kansas Homeowner Assistance Fund project where we paid off mortgages and property charges and assisted over $5K families to the tune of over $4 Million
Disaster Recovery - Verification of Benefits QA/QC Analyst
IEM, Inc
06.2019 - 11.2020
- 1st and 2nd level Quality Control analyst with the duty of verifying benefit eligibility according to program policy, certifying documents, and data entry in a disaster recovery center
- Salesforce CRM and eGrants experience gained
Census Enumerator/Field Interviewer
U.S. Census Bureau
07.2020 - 10.2020
- Responsibilities included talking with citizens at their homes, asking questions about an individual's demographic and economic status, and submitting data to help build comprehensive records for lawmakers
Case Manager III
IEM/Restore Louisiana Program
07.2017 - 02.2019
- Began as a Verification of Benefits CM III, progressed to VOB Pod Lead within first 6 months of employment managing a team of 10 Case Manager III Analysts until promoted to Appeals Team Analyst/Program Management
Instructor
Southeastern Louisiana University/Veterans Upward Bound Program
06.2016 - 05.2017
- Taught English, Spanish, and Computer skills to Veterans while developing a comprehensive technology curriculum, planning and facilitating team building training for program staff, assisting with program development, grant research, proposal writing and more under the leadership of the Director
Sales Consultant
Ross Downing Buick GMC Cadillac
07.2015 - 05.2016
- High volume new car sales consultant ranking within the top 3 sales consultants and passing 2 customer-service mystery shops with 100% accuracy within less than a year in sales
ESL Instructor/Director of Education
Interactive College of Technology
11.2013 - 04.2015
- Promoted from Instructor of ESL to Division Manager, and ultimately to Director of Education of the Pasadena Campus with oversight of all Educational functions (teachers, students, curriculum, and orientations) of the Business & ESL Diploma Programs of an Educational Institution with 5 campuses nationwide
Reading Teacher
Tangipahoa Parish School System
11.2012 - 08.2013
- Implemented a one-of-a-kind Extracurricular Reading Curriculum including drama, arts, and public speaking activities as response to reading; Accomplishments include a feature on the Tangischools.org website, and a student whose 'I Have A Dream' Speech assignment made the Hammond Daily Star and received notoriety from a state political official with my guidance
Insurance Producer
Primerica and Aflac
05.2010 - 05.2011
- Insurance producer selling Life insurance to individuals and families and supplemental insurance to businesses on a part time basis
Adjunct Instructor
Southeastern Louisiana University English Department
01.2002 - 02.2011
- Taught Freshman English (ENGL 101/102); Inspired and educated high school students and veteran adults participating in a federally-funded program (TRIO - Upward Bound Programs); Coordinated ESL Computer Lab part-time (short-term)
LANO Rural Capacity Academy Grant Recipient
Louisiana Association of Non-Profit Organizations
05.2003 - 12.2005
- Submitted a proposal and received a 3 year Sub-Grant including training and development in the areas of Grant Writing and Non-Profit start-up and capacity building
Study Abroad/Service Learning Project Student
La Universidad de Las Americas
06.1999 - 08.2002
- Attended a Mexican University twice
- Summer 1999 during my Bachelors and Summer 2002 during my Masters Degree
Spanish Teacher
Tangipahoa Parish School System
08.2000 - 07.2001
- Taught Spanish I & II to high school students at Hammond High School
Human Resource Analyst
Southeastern Louisiana University/Veterans Upward Bound Program
01.2000 - 08.2000
- Served as a Human Resource Analyst maintaining personnel files during the initial PeopleSoft Conversion
Education
PhD - Adult Education Leadership
Walden University Online
Baltimore, MD01.2009
Master of Arts - English
Southeastern Louisiana University
01.2006
Bachelor of Arts - Spanish
Southeastern Louisiana University
01.1999
Skills
- Microsoft Office
- Peoplesoft
- Customer Service
- Management
- Teaching
- Organizational Leadership
- Typing
- Case management
- Documentation
- Problem solving
- Grant Writing
- Program Management
- Curriculum Development
- Program Development
- Disaster Recovery
- Time management
- Computer literacy
- Microsoft Word
- Multilingual
- Sales
- QA/QC
- Team Management
- CRM Software
- Quality Assurance
- Quality Control
- SharePoint
- Microsoft Excel
- Public Speaking
- Writing Skills
- Adobe Acrobat
- Salesforce
- Presentation Skills
- Data collection
- Google Docs
- Google Suite
- Customer support
- Analysis skills
- Motivational interviewing
- Human capital management
- Talent management
- Documentation review
- Negotiation
- Telemarketing
- Employee Orientation
- Human Resources
- Research
- Technical writing
- Mac OS
- Emergency management
- Data analysis skills
- Microsoft Outlook
- Contracts
- Adult education
- Supervising experience
- Crisis management
- Benefits administration
- Search engines
- Mentoring
- Business development
- Translation
- Help desk
- Training & development
- LMS
- Intake
- Education administration
- Customer relationship management
- Assistant manager experience
- Teacher coaching
- Employee evaluation
- Windows
- Operating systems
- Proposal writing
- Interviewing
- Business consulting
- Management consulting
- Presentation skills
- Business analysis
- Power BI
- Leadership
- Account management
- Tax experience
- Recruiting
- Administrative experience
- Tutoring
- Project management
- Marketing
- Content management systems
- Editing
- Restaurant experience
- Project leadership
- QuickBooks
- Content creation
- Classroom experience
- Communication skills
- Content development
- HIPAA
- Data entry
Certification
- Driver's License
- Life & Health Insurance License, 06/01/23, Present
- Life Insurance License, 06/01/23, Present
- Health Insurance License, 06/01/23, Present
- Insurance Producer License, 06/01/23, Present
Assessments
- Project timeline management, Proficient, 06/01/21
- Case management & social work, Proficient, 06/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Professional Working
Timeline
Claims Manager
Capital Recovery Group
04.2023 - 10.2023
Independent Insurance Broker
Walker Insure Advisors
01.2023 - 07.2024
Disaster Recovery - Quality Analyst Supervisor
Witt O'Brien's
07.2021 - 02.2023
Census Enumerator/Field Interviewer
U.S. Census Bureau
07.2020 - 10.2020
Disaster Recovery - Verification of Benefits QA/QC Analyst
IEM, Inc
06.2019 - 11.2020
Small Business Owner/Independent Consultant
AIHH Multiservices LLC
02.2019 - Current
Case Manager III
IEM/Restore Louisiana Program
07.2017 - 02.2019
Instructor
Southeastern Louisiana University/Veterans Upward Bound Program
06.2016 - 05.2017
Sales Consultant
Ross Downing Buick GMC Cadillac
07.2015 - 05.2016
ESL Instructor/Director of Education
Interactive College of Technology
11.2013 - 04.2015
Reading Teacher
Tangipahoa Parish School System
11.2012 - 08.2013
Insurance Producer
Primerica and Aflac
05.2010 - 05.2011
Volunteer Board President
The Cell Community School & Resource Center
05.2004 - Current
LANO Rural Capacity Academy Grant Recipient
Louisiana Association of Non-Profit Organizations
05.2003 - 12.2005
Adjunct Instructor
Southeastern Louisiana University English Department
01.2002 - 02.2011
Spanish Teacher
Tangipahoa Parish School System
08.2000 - 07.2001
Human Resource Analyst
Southeastern Louisiana University/Veterans Upward Bound Program
01.2000 - 08.2000
Study Abroad/Service Learning Project Student
La Universidad de Las Americas
06.1999 - 08.2002
PhD - Adult Education Leadership
Walden University Online
Master of Arts - English
Southeastern Louisiana University
Bachelor of Arts - Spanish
Southeastern Louisiana University
Similar Profiles
Monica Alejandra Linares SalmeronMonica Alejandra Linares Salmeron
Administrative Assistant at Mendosal Multiservices LLCAdministrative Assistant at Mendosal Multiservices LLC
Maria SerranoMaria Serrano
Administrative Assistant at Sanvimar Multiservices LLCAdministrative Assistant at Sanvimar Multiservices LLC
Michaela HekekiaMichaela Hekekia
Business Owner/Operator at Honest Multiservices LLCBusiness Owner/Operator at Honest Multiservices LLC