Abrion Bell

• Helped customers make payments or establish payment plans.
• De-escalated customer concerns while maintaining a calm and friendly attitude.
• Educated customers on special pricing opportunities and company offerings.
• Maintained knowledge of current promotions, exchange guidelines, payment

policies, and security practices.

• Upheld quality control policies and procedures to increase customer satisfaction
• Gained experience with Salesforce and Global Tech VPN.
• Skilled at working independently and collaboratively in a team environment.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Proven ability to develop and implement creative solutions to complex problems.
• Researched product's technical specifications and accurately communicated information
• Logged phone numbers and email addresses to contact customers for follow-ups
• Researched and identified solutions to technical problems

• Spoke with clients to determine travel needs, budgets and preferences
• Managed over 50 calls per day
• Sold and coordinated transportation, accommodations, insurance, tours and activities
• Advised clients regarding destinations
• Collected payments, applicable fees & booked travel arrangements
• Handled travel issues, conflicts, complaints, cancellations and refunds
• Maintained accurate records of bookings, payments, transactions, phone calls and meetings
• Contributed to agency efforts by accomplishing related tasks as needed.
• Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.

• Followed teacher's instructions for lesson plan or created lesson plans if none was available
• Assigned homework according to lesson plan
• Combined lesson plan with other classroom activities, if time allowed
• Maintained discipline in classroom and fostered a safe, productive learning environment in accordance with school policies
• Compiled report for teacher that includes student attendance, lesson plan progress, disciplinary actions, and positive developments.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
• Implemented classroom management techniques to maintain positive learning environment.
• Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
• Assigned, explained and graded homework.
• Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.

• Served hospital guests in a timely manner at high volumes
• Maintained a high standard of personal and environmental cleanliness
• Operated cash register and processed transactions
• Successfully stocked and organized new products daily
• Patiently assisted guests with a variety of needs.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Answered customers' questions, recommended items, and recorded order information.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Cultivated warm relationships with regular customers.

• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Used POS system to accurately enter orders and process payments.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Packaged bagels, muffins and other food items for customer purchase.
• Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

• Handled sales transactions and cash
• Maintained store cleanliness inside and out
• Completed daily gas, inventory and cash flow reports
• Stocked inventory on sales floor and coolers
• Sold alcohol, lottery tickets, hot and cold food items, and tobacco products.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Collected monthly fees and maintained records of payments and rental activity
• Met with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy
• Processed applications and conducted credit checks
• Coordinated with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services
• Coordinated with tenants and third parties to address maintenance and facility needs
• Assisted in managing all aspects of a building's occupancy and maintenance.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Kept accurate records of all resident and tenant correspondence.
• Followed up on delinquent tenants and coordinated collection procedures.