Abrisha Steele

Assisted customers with shipping inquiries, package tracking, billing issues, and delivery concerns

Provided professional and courteous service while handling a high volume of calls and in-person requests

Resolved customer complaints efficiently by following company policies and procedures

Accurately entered customer and shipment information into internal systems

Maintained knowledge of UPS services, rates, and delivery options

Collaborated with team members to ensure customer satisfaction and timely issue resolution

Greeted customers and provided assistance with furniture, appliance, and electronics selections

Explained lease-to-own terms, payment options, and promotions clearly to customers

Processed customer applications, payments, and account updates accurately

Handled cash, credit, and electronic payments using POS systems

Resolved customer concerns regarding billing, delivery, and service issues

Maintained accurate customer records and updated account information

Supported store operations including merchandising, inventory checks, and showroom organization

Collaborated with sales and delivery teams to ensure timely order fulfillment and customer satisfaction

Entered, updated, and maintained accurate data into company databases and spreadsheets

Reviewed documents for accuracy, completeness, and consistency

Verified data and corrected errors to ensure high-quality records

Maintained confidentiality of sensitive information

Met daily and weekly productivity goals while maintaining accuracy

Organized digital and paper files for easy retrieval