Summary
Overview
Work History
Education
Skills
Timeline
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Brishetta Hurd

Aurora,CO

Summary

Detail-oriented Business Analyst with over 10 years of progressive experience in healthcare operations, eligibility processing, and data analysis. Proven ability to identify process gaps, streamline operations, and implement data-driven solutions. Adept at cross-functional collaboration, project management, and ensuring compliance with HIPAA regulations. Skilled in business process mapping, testing, and client communication.

Overview

11
11
years of professional experience

Work History

Business Support Analyst III

Kaiser Permanente – Consulting, Analytics & Business Services
02.2020 - Current
  • Conduct gap analyses to identify inefficiencies and recommend actionable solutions.
  • Map and test eligibility and premium files to align with business requirements and improve client satisfaction.
  • Validate eligibility contracts and maintain up-to-date documentation in tracking systems.
  • Drive improvements in collection processes and support "test and learn" strategies.
  • Develop operational reporting strategies and promote continuous process improvement.
  • Analyzed large datasets to identify discrepancies, trends, and data integrity issues, delivering detailed reports to stakeholders for resolution and decision-making.
  • Collaborated with cross-functional teams including NEBO, NEDI and Liasons to ensure data accuracy and process alignment.
  • Automated routine reporting tasks, improving efficiency and reducing manual errors

Business Support Analyst I

Kaiser Permanente - Consulting, Analytics & Business Services
02.2018 - 02.2020
  • Analyzed and cleaned group data to ensure file accuracy and compliance.
  • Updated administrative tracking tools to support SLA requirements.
  • Resolved client issues and implemented solutions to improve process efficiency.
  • Processed high-priority performance guarantee groups on tight deadlines.
  • Ensured patient data privacy by adhering to HIPAA standards

Account Administration Representative

Kaiser Permanente
08.2014 - 02.2018
  • Administered commercial group accounts by processing member eligibility and reconciliation to ensure accuracy.
  • Processed enrollments, family account changes with accuracy to avoid membership overlays and duplicates.
  • Review group contracts for eligibility and processing.
  • Directly resolve issues with group.
  • Responded to customer requests for products, services, and company information.
  • Consulted directly with clients to resolve group-level issues.
  • Reviewed contracts and managed reconciliation for groups with up to 30,000 members and $100M in value.
  • Acted as Subject Matter Expert (SME) for enrollment training initiatives.
  • Process electronic eligibility files.

Education

Associate of Arts - Business Administration and Management

University of Phoenix
06.2020

Skills

  • Business Process Improvement
  • Data Analysis & Reporting
  • Requirements Gathering
  • Business Process Mapping
  • Stakeholder Communication
  • SQL
  • Tableau
  • Power BI
  • Macro
  • Microsoft Office Suite

Timeline

Business Support Analyst III

Kaiser Permanente – Consulting, Analytics & Business Services
02.2020 - Current

Business Support Analyst I

Kaiser Permanente - Consulting, Analytics & Business Services
02.2018 - 02.2020

Account Administration Representative

Kaiser Permanente
08.2014 - 02.2018

Associate of Arts - Business Administration and Management

University of Phoenix

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Brishetta Hurd