Abriyah Robinson
Summary
Outgoing Front Office Coordinator with exceptional people skills, and approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Endoscopy Consultants
Atlanta, GA
05.2022 - 05.2023
- Answer correspondence and prepare outgoing mail
- Outbound collection calls to patients regarding their medical invoice, answering questions and setting up payment plans.
- Delivered top-notch administrative supports to office staff, promoting excellence in office operations.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Streamlined appointment scheduling processes to improved patient satisfaction and reduced wait times.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Supported administrative tasks such as filing, data entry and document management to maintain an organized office environment.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
Medical Office Assistant
HHC Medical Staffing
Stone Mountain, GA
07.2019 - 05.2022
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
Some College (No Degree) - Veterinary Medicine (Pre-Veterinarian)
Gwinnett Technical College
Lawrenceville, GASkills
- Communication Skills
- Microsoft Office Suite
- Time management
- Customer Service
- Front Office Management
- Conflict resolution
- Sensitive Information Handling
- Patient Relations
- Avimark, Weave, Antech Imaging, Covetrus and UGA Labs
- Scheduling Appointments
- Adminstrative support
Timeline
Front Office Coordinator
Endoscopy Consultants
05.2022 - 05.2023
Medical Office Assistant
HHC Medical Staffing
07.2019 - 05.2022
Some College (No Degree) - Veterinary Medicine (Pre-Veterinarian)
Gwinnett Technical College