Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Authorization
Personal Information
Timeline
Generic

Antoinette Brown

Bladensburg,MD

Summary

Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing and building lasting relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Leasing Specialist

HireONE Staffing
01.2022 - Current
  • Recording and updating details of prospective and existing landlords and tenants into computer database swiftly
  • Examining properties and informing maintenance staff of issues
  • Advertising available properties and conducting property tours as part of marketing activities
  • Screening prospective tenants to ensure they meet eligibility requirements
  • Completing lease applications and assisting with verification of application information
  • Informing prospective tenants of results
  • Inspecting properties when tenants take occupation and vacate
  • Liaising with tenants to provide information and address their complaints and concerns
  • Maintaining and storing documentation effectively
  • Accepting rent payments, security deposits and other applicable fees.

Property Manager

Connect Channel Hospitality Management Group
02.2022 - 01.2023
  • Market rentals to grow reservations, supplying ads with exceptional pictures and descriptions
  • Maintain a calendar of reservations to prevent double-bookings and view upcoming rentals
  • Clean rentals, restock necessities, and explain house rules to new guests
  • Answer guest questions and meet with guests to exchange keys at the beginning of stays
  • Perform routine and emergency maintenance on property.

Leasing Consultant

Altman Management Company, Inc.
08.2021 - 03.2022
  • Meeting potential renters and guiding them on tours of available units
  • Following up on leads for potential renters
  • Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
  • Preparing leasing documents for potential renters using property standards and regulations
  • Handling the collection of rent payments, security deposits and application fees
  • Keeping residents informed of any changes to rental agreements or upcoming property issues
  • Building a rapport with current tenants to give them personalized service
  • Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms.

Retail Sales Associate

AT&T
12.2018 - 07.2021
  • Develop and attain customer experience and sales objectives for store
  • Sell all products and services offered by the Company
  • Handle service inquiries from customers
  • Provide efficient, courteous customer service and assist in all aspects of product offerings and services.

Leasing Specialist

BG Staffing - BG Multifamily
01.2018 - 01.2020
  • Leasing Temp

Marketing Specialist

Aion Management
02.2018 - 09.2018
  • Solely managed sister property
  • Show apartment units to prospective tenants and process move-in paperwork for qualified applicants
  • Maintain a strong closing ratio
  • Encourage prospective tenants to lease from us by positioning our property and its units in a favorable light and offering the best possible customer service
  • Set and achieve sales goals each quarter, motivating the leasing agents in the office to follow your lead
  • Train leasing agents in effective closing techniques
  • Ensure that all community areas, including the club house and leasing office, are in perfect condition
  • Process service requests from tenants and ensure prompt response to inquiries
  • Answer incoming telephone calls.

Administrative Assistant

Liptz,Roberts,Marquez CPA Firm
11.2017 - 12.2017
  • Answer phones, greet customers, make appointments, file paperwork, perform data entry, scan documents, receive and sort mail, and any other tasks that contribute to the function of the accounting department.

Leasing Specialist

Wood Residential Services
12.2016 - 07.2017
  • Maintaining a 186 unit property, responsible for social media post and resident events
  • Shares knowledge of property with prospects
  • Answers phones and schedules tours of the property
  • On-call, lives on property to help residents after hrs
  • Received maintenance request, followed up with resident work orders/complaints
  • Organized packages and notified residents.

Leasing Consultant

Klingbeil Capital Management
04.2015 - 10.2016
  • Helped managed a 445 units apartment complex, assisted residents with maintenance requests and give future residents information about the property, answer telephone calls, tour interested prospects

Concierge/Receptionist

Virtual Concierge
10.2014 - 01.2016
  • Provide information about local features such as shopping, dining, nightlife, and recreational destinations
  • Perform office duties on a temporary basis when needed
  • Handles guest complaints and solve problem to the degree possible
  • Contacts tenants periodically to ascertain any special needs.

Education

Bachelor of Arts -

TRINITY UNIVERSITY
Washington, DC
06.2018

Air Force ROTC -

CYPRESS CREEK HIGH SCHOOL
Houston, TX
06.2011

Skills

  • Customer Service
  • Answering Phones
  • Yardi
  • Online Marketing
  • Onesite
  • MRI
  • Community Outreach
  • Follow up
  • Retail
  • Sales
  • Microsoft Office
  • Inventory
  • Cash Handling
  • Microsoft Word
  • American Sign Language
  • Senior Care
  • Fair Housing Regulations
  • Alzheimer's Care
  • Dementia Care
  • Property Leasing
  • Documentation review
  • Budgeting
  • Microsoft Outlook
  • Microsoft Excel
  • Time management
  • Property Management
  • Hospitality Management
  • Office Management
  • Branding
  • Negotiation
  • Customer service
  • Property management
  • Social media management
  • Marketing
  • Front desk
  • Hospitality
  • Office management
  • Retail sales
  • Customer acquisition
  • Showing and Leasing of Units
  • Policy Enforcement
  • Contract Review

Certification

driver's license

Additional Information

  • SKILLS
  • Superior written and verbal communication skills
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Languages: American Sign Language
  • Volunteer at Dementia and Alzheimer's Nursing home 1yr

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Timeline

Property Manager

Connect Channel Hospitality Management Group
02.2022 - 01.2023

Leasing Specialist

HireONE Staffing
01.2022 - Current

Leasing Consultant

Altman Management Company, Inc.
08.2021 - 03.2022

Retail Sales Associate

AT&T
12.2018 - 07.2021

Marketing Specialist

Aion Management
02.2018 - 09.2018

Leasing Specialist

BG Staffing - BG Multifamily
01.2018 - 01.2020

Administrative Assistant

Liptz,Roberts,Marquez CPA Firm
11.2017 - 12.2017

Leasing Specialist

Wood Residential Services
12.2016 - 07.2017

Leasing Consultant

Klingbeil Capital Management
04.2015 - 10.2016

Concierge/Receptionist

Virtual Concierge
10.2014 - 01.2016

Bachelor of Arts -

TRINITY UNIVERSITY

Air Force ROTC -

CYPRESS CREEK HIGH SCHOOL

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Antoinette Brown