Abryana Delgado
Fort Myers,ME
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lee Health
11.2024 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Streamlined processes to enhance service delivery and increase customer satisfaction ratings.
- Trained new team members on best practices for handling customer interactions and utilizing support systems.
- Collaborated with cross-functional teams to improve service protocols and operational efficiency.
- Led initiatives aimed at reducing response times while maintaining high-quality service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored customer feedback and implemented changes to address recurring concerns effectively.
Vendor Enablement
Edenred Pay
06.2023 - Current
- Process e-payments promptly via phone and web, ensuring timely vendor transactions.
- Meet monthly payment quotas, consistently achieving set targets and maintaining high performance.
- Assist suppliers to ensure payments are within SLA, monitoring and resolving outstanding card issues.
- Utilize available tools to minimize errors, prioritizing quality over quantity in all transactions.
- Review key metrics regularly to uphold standards and address any discrepancies promptly.
- Resolve vendor-related issues and inquiries efficiently, ensuring smooth payment processes.
- Conduct regular analysis of key performance metrics, identifying trends and implementing data-driven strategies to optimize payment processes.
- Streamlined procurement processes to enhance operational efficiency and reduce costs.
Lifeguard
Collier parks and recreational
05.2018 - 05.2023
- Ensure aquatic facility safety, administer first aid, and teach swimming classes, reducing incidents.
- Maintain pool facilities, manage supplies, and provide customer service, enhancing patron experience.
- Oversee pool safety, respond to emergencies, and report issues to supervisors, ensuring swift resolutions.
- Identify and respond to emergency situations, administer CPR, and stabilize individuals before ambulance arrival.
- Coordinate and teach swimming and water safety classes, improving community skills and awareness.
- Prepared accurate reports on accidents, discipline, and attendance, facilitating effective communication with supervisors and parents.
- Assisted in designing holiday event décor and coordinated instructional classes, fostering a welcoming environment for patrons of all ages.
- Identified potential emergencies, performed lifesaving measures, and administered CPR, ensuring patron safety and well-being at all times.
Receptionist
Pelican Nails
05.2020 - 02.2023
- Greeted customers, addressed inquiries, and resolved concerns, enhancing customer satisfaction.
- Handled phone calls and scheduled appointments, ensuring efficient time management.
- Operated cash register and managed transactions, maintaining financial accuracy.
- Maintained store appearance, contributing to a welcoming environment.
- Directed calls using multi-line system, improving communication flow.
- Provided comprehensive administrative support, including document organization, schedule management, and efficient handling of office communications.
- Part Time
Sales Associate
Under Armour/Freight
05.2020 - 05.2021
- Processed merchandise shipments and replenished sales floor, ensuring optimal stock levels.
- Managed markdowns, re-ticketing, and stock transfers, reducing inventory discrepancies.
- Maintained clean and organized stockroom and sales floor, enhancing operational efficiency.
- Completed daily recovery tasks, improving store presentation and customer experience.
- Kept up-to-date with promotions, exchange guidelines, and security practices, boosting sales.
- Enhanced customer engagement through product knowledge and personalized service.
Education
Associate of Arts - Psychology
Florida Southwestern State College
Fort Myers, FLHigh School Diploma - undefined
Immokalee High School
Immokalee, FL05.2020
Skills
- Bilingual
- Detail oriented
- Swimming
- Emergency Response
- Microsoft Office
- PowerPoint
- Photoshop
- Customer Engagement
- Problem-solving
- CPR
- First Aid
- Team values
- Word
- Adobe
- Dreamweaver
- Leadership
Certification
- CPR/AED/First Aid - Red Cross — May 2019 - Present
- Certified Water Safety Instructor - Red Cross — Present
- Certified POS Facility Management - ActiveNet — Present
LANGUAGES
English - Highly proficient
Spanish - Proficient
ADDITIONAL INFORMATION
- Take Stock Foundation
- GPA: 3.8
- Immokalee Take Stock Foundation
- Varsity Soccer
- Senior Executive Board
- Honor Society Student
Timeline
Customer Service Representative
Lee Health
11.2024 - Current
Vendor Enablement
Edenred Pay
06.2023 - Current
Receptionist
Pelican Nails
05.2020 - 02.2023
Sales Associate
Under Armour/Freight
05.2020 - 05.2021
Lifeguard
Collier parks and recreational
05.2018 - 05.2023
High School Diploma - undefined
Immokalee High School
Associate of Arts - Psychology
Florida Southwestern State College