Abryanna Cleggett
Tallahassee,FL
Summary
Dedicated customer service representative with over five years of experience, including excellent verbal and written communication, attentive listening, and analytical problem-solving abilities. Utilizing customer-focused behaviors, understanding what customers want, and offering solutions to create a lasting impression to improve customer experience.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
US Bankcorp
06.2022 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Assistant
Panhandle Wholesale Bros
10.2021 - 06.2022
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
Bank Teller
Centennial Bank
05.2018 - 10.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL08.2025
Associate of Arts -
Tallahassee Community College
Tallahassee, FL05.2023
High School Diploma -
Wakulla High School
Crawfordville, FL05.2018
Skills
- Customer service
- Computer literacy
- Customer relationship building
- Compliance
- Attention to detail
- Phone and email etiquette
Timeline
Customer Experience Specialist
US Bankcorp
06.2022 - Current
Assistant
Panhandle Wholesale Bros
10.2021 - 06.2022
Bank Teller
Centennial Bank
05.2018 - 10.2021
Bachelor of Science - Criminology
Florida State University
Associate of Arts -
Tallahassee Community College
High School Diploma -
Wakulla High School