Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
15
15
years of professional experience
Work History
Senior Construction Inspector
City Of Killeen, Texas
Killeen, United States
03.2013 - Current
Made and submitted reports detailing finding and any actions taken.
Kept up-to-date on inspection regulations, codes, ordinances and techniques.
Completed inspections of current construction, refurbishment and repair projects.
Documented recurrent issues and worked with contractors to prevent re-occurrence.
Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
Reviewed drawings and assessed construction against plans.
Determined work met applicable city, state and federal guidelines and discipline-specific codes.
Re-inspected commercial and residential constructions which previously failed inspections.
Investigated complaints, incidents and accidents at work sites.
Noted violations and issued documentation such as stop work orders to contractors or owners.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Reviewed site permits and licenses of operating contractors.
Store Representative
Dollar General Store
Killeen, TX
08.2016 - 02.2017
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated merchandise and displays to feature new products and promotions.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Protected store from loss or theft by setting and enforcing clear security policies.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Performed statistical analyses to gather data for operational and forecast team needs
Cashier
Valero Corner Store
Killeen, TX
02.2016 - 06.2016
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age for alcohol and tobacco sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Completed inventory counts and ordered merchandise.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Conducted inventory counts by adding each item in stock and documenting in Reboot report.
Lead Mover
Towne Sevice Moving And Storage
Killeen, TX
05.2008 - 01.2013
Loaded and unloaded trucks with customer possessions or merchandise weighing up to 4400 lbs of household goods.
Followed verbal and written instructions to properly move and ship products.
Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
Completed over 1000 jobs by loading boxes and large items, unloading trucks and cleaning job sites.
Used hand-held scanners and physical logs to accurately track item movements.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Performed cycle counts and inventory control to accurately track product levels.
Moved furniture and boxes using utility dolly and truck ramp.
Packed boxes according to correct service and quality standards to uphold 100% customer satisfaction rate.
Maintained inventory of shipping materials and supplies.
Strapped items down over protective padding to secure throughout transportation.
Surrounded items in cling film, padded blankets and tape to protect from damage.
Installed protective devices on or around products to prevent damage during transport.
Operated moving truck safely to deliver items to destination without nicks or scratches.
Went 3 years without driving or vehicle accidents.
Navigated straightest route to reduce mileage on company trucks and speed up delivery.
Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers. Along with many other variety of household and commercial furniture.
Operated with safety and skill to avoid accidents and delays.
Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Customer Service Representative
GS Services
Killeen, TX
01.2008 - 05.2008
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Communicated professionally with colleagues, freelancers and clients.
Promptly responded to inquiries and requests from prospective customers.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Investigated and resolved accounting, service and delivery concerns.
Facilitated inter-departmental communication to effectively provide customer support.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Implemented and developed customer service training processes.