Dedicated professional with a successful track record in managing projects and fostering collaborations within the healthcare industry. Skilled in project coordination, process improvement, and communication. Demonstrated ability to thrive in dynamic environments, ensuring optimal efficiency and client satisfaction. Committed to driving positive outcomes through effective project management.
Hi, I’m
Obofoni Abu
Capitol Heights,MD
Summary
Overview
6
years of professional experience
Work History
Total Care Services, Inc
Healthcare Project Management Analyst (Hybrid)
04.2022 - Current
Job overview
- Collaborated as part of a high-performing, multi-company team across various locations to support federal government's emergency preparedness and response mission.
- Coordinated and managed project tasks, schedules, and financial status, resulting in consistent 98% accuracy and on-time delivery ensuring accuracy and quality of project deliverables.
- Facilitated internal communications and interactions with client stakeholders, including program and financial management leading to 20% increase in client satisfaction.
- Developed and maintained effective relationships with government points of contact and contract teammates.
- Monitored project performance to identify areas of improvement and make adjustments.
Total Care Services, Inc
Case Manager (Hybrid)
06.2021 - 04.2022
Job overview
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Psychotherapeutic Services
Residential Coordinator
01.2019 - 06.2021
Job overview
- Created individualized service plans, boosting consumer satisfaction and goal attainment by 15%.
- Cultivated relationships with community referral sources, expanding network by 20% and increasing program visibility.
- Implemented incident management protocols, reducing incidents by 10% and enhancing safety.
- Oversaw care and services for residents, ensuring dignity, confidentiality, and emergency procedures.
- Recruited, hired and trained employees, providing day-to-day direction and guidance.
Sheckel Homes (contract)
DDS Program Director
02.2020 - 01.2021
Job overview
- Supervised program staff, managing and evaluating performance to provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with the organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Covance (Remote)
Benefit Program Specialist
10.2017 - 01.2019
Job overview
- Completed audits of employee benefits, enrollment systems, and enrollment data to verify accuracy of benefits plan.
- Established and maintained effective professional relationships with over 45 clients by gaining trust, confidence, and respect.
- Reconciled health insurance invoices for accounts and verified payments reflected current monthly activity.
- Interviewed prospective clients to obtain data regarding financial resources and needs and physical conditions of the insured.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans, boosting sales by 40%.
Education
University of AbujaAbuja, Nigeria
Bachelor of Arts from English Education
University Overview
Skills
- Project Coordination
- Process Improvement
- Communication
- Time Management
- Critical Thinking
- Self-Organization
- Regulatory Compliance
- Risk Management
- Documentation and Reporting
Availability
See my work availability
Not Available
Available
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Timeline
Healthcare Project Management Analyst (Hybrid)
Total Care Services, Inc
04.2022 - Current
Case Manager (Hybrid)
Total Care Services, Inc
06.2021 - 04.2022
DDS Program Director
Sheckel Homes (contract)
02.2020 - 01.2021
Residential Coordinator
Psychotherapeutic Services
01.2019 - 06.2021
Benefit Program Specialist
Covance (Remote)
10.2017 - 01.2019
University of Abuja
Bachelor of Arts from English Education
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