Hi, I’m
Abu Rashed
Buffalo,NY
Overview
11
years of professional experience
Work History
Integer Group
MTM2
06.2017 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Dunking Donuts
Store Manager in Training
01.2013 - 04.2016
Job overview
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Developed targeted marketing campaigns that effectively communicated the brand message and attracted new customers into the store.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Noakhali Scince And Technology Institute Noakhali, Bangladesh
Scince And Computer
12.2011
Timeline
MTM2
Integer Group
06.2017 - Current
Store Manager in Training
Dunking Donuts
01.2013 - 04.2016
Noakhali Scince And Technology Institute
Scince And Computer
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