Abu Bakarr Koroma
Cordova,TN
Summary
Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Territory Sales Representative
Empire Auto Parts
01.2024 - 07.2024
- Develop and execute a contact strategy for assigned customers and identified prospects, incorporating phone, email, and face to face visits
- Actively monitor order activity from all assigned customers
- Contact customers with declining volume to determine what is causing the drop. Take action to reverse trend, when applicable.
- Identify new sales opportunities, primarily via Internet research, customer referrals, and observation while making customer visits.
- Communicate competitive and other market information to relevant company individuals as it is learned.
- Fully document all contacts in Empire ERP system.
- Work directly with customer care team to troubleshoot customer service issues as they arise.
- Continue to stay current on Empire corporate information (locations, products, delivery schedules, etc.) so as to provide the most value to Empire’s customers.
- Complete all assigned training modules in a timely manner.
- Support all Empire sales and marketing initiatives, as appropriate.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Meet or exceed all sales objectives within assigned region/customer list.
- Achieve a NPS of at least 60 for all assigned customers.
- Maintain a return rate across all assigned customers of less than 12%.
- Work with A/R on any delinquencies within assigned customer base to ensure consistent messaging.
- Collaborate with sales reps from different regions to share best practices and support a cohesive sales approach.
Sales Manager
CarMax
07.2017 - 07.2023
- Proactively plan for the daily business based on volume and staffing
- Executes plans to ensure associates have the tools and training required to deliver a simple and seamless process to the customer tailored to their needs
- Analyzes and presents store business results and reports them to the Location General Manager and supporting business managers as needed.
- Manages positive associate relations and associate development and role model successful behaviors to drive performance through timely and effective feedback
- Leads training and development activities for sales associates
- Resolve associate issues in a timely manner
- Ensures team adheres to asset protection and risk management processes and procedures
- Researches and approves transactions that are identified as exceptions to normal business conditions
- Use all CarMax software and media effectively
- Complies with all local, state and federal regulations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Professional Sales Consultant
CarMax
12.2012 - 06.2016
- Use knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs
- Guide customers every step of the way, from sales or appraisal to test drives and arranging financing applications
- Complete all relevant records and documentation to ensure smooth transactions for customers.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
Admin Officer
Vision for the Blind Sierra Leone
02.2005 - 09.2011
- Monitor and evaluate the daily activities of the organization.
- Supervise the implementation of projects.
- Created, prepared, and delivered reports to the director and funding partners.
- Developed strategies to streamline and improve office procedures.
Consultant
Powerful Information U.K.
03.2008 - 05.2011
- Organize computer training for the directors of Education for women (EFW) and Grassroot Education and Development for women (GEDEW) in Sierra Leone
- Mentor and guide both organizations prepare analysis and financial report of their monthly activities.
Education
Participatory Research And Reporting -
BBC World Service U.K.
Freetown, Sierra Leone 12.2010
Associate degree - Business Management
Milton Margai College of Education And Technology
Freetown, Sierra Leone04.2010
Skills
- Sales Tracking
- Salesforce
- Sales Planning
- Staff Management
- Sales Reporting
- Performance Management
- Sales Team Training
- Analytical Problem Solver
- Direct Sales
- Sales Operations
- Relationship Building
- Excellent Communication Skills
- Verbal and Written Communication
- Sales Presentations
- Goal Setting
- Resolution-Oriented
Timeline
Territory Sales Representative
Empire Auto Parts
01.2024 - 07.2024
Sales Manager
CarMax
07.2017 - 07.2023
Professional Sales Consultant
CarMax
12.2012 - 06.2016
Consultant
Powerful Information U.K.
03.2008 - 05.2011
Admin Officer
Vision for the Blind Sierra Leone
02.2005 - 09.2011
Participatory Research And Reporting -
BBC World Service U.K.
Associate degree - Business Management
Milton Margai College of Education And Technology
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