Abubaker Nsubuga

• Coordinated with sales department for group bookings, ensuring smooth arrival and departure experiences for large parties.
• Implemented effective time management skills to prioritize tasks during high-pressure situations while maintaining excellent customer service standards.
• Managed reservations effectively, minimizing overbooking situations and accommodating special requests.
• Addressed guest inquiries in a professional manner via phone calls, emails, or face-to-face interactions.

• Perform all check‐in and check‐out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms.Provide information about our hotel, available rooms, rates and amenities
• Respond to clientsʼ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully‐furnished to accommodate guestsʼ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest
• Upswell additional facilities and services, when appropriateMaintain updated records of bookings and payments

Guest service Agent

• Welcoming customers upon arrival and confirming reservations
• Acting as the point of reference for guests who need assistance or information and attending to their requirements
• Understanding customerʼs needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arranging events, excursions, transportation etc. upon request from hotel residents
• Answering the phone and make reservations, taking and distributing messages or mail and redirecting calls
• Responding to complaints and finding the appropriate solution

• Greet all hotel guests upon arrival and explain the hotel facilities, services and attractions available for their comfort and pleasure.
• Take care of all VIP room guests and coordinate with all concerned departments to fulfill guest needs and requests.
• Keep concerned departments informed about the guest allergies and food preferences.
• Maintain open line of communication and ensure guest feedback, remarks or complaints are handled effectively and efficiently by liaising without any delay with all other departments concerned.
• Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests and requirements.
• Provide exceptional personalized service to all guests.
• Plan guest itinerary and ensure any special occasions are made me

• Train and supervise new staff members on baggage handling procedures.
• Explain important features of guest rooms to travelers.
• Notify front desk manager of any guest issues in need of additional attention.
• Escort guests to assigned rooms and transport luggage.
• Retrieve and transport guest luggage.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Organize and store luggage, as needed, according to guidelines.
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed.

• Welcoming guests at the main entrance, and greeting them appropriately as per the time.
• Escort guests to their rooms and explain hotel facilities.
• Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guestʼs request.
• Assist with valet parking during the arrival and departure of the guest.
• Receive and store the guest luggage and keep a proper record of level tags
• Store the guestʼs luggage in the luggage room and respond to their request.
• Tie the luggage tags to the guestʼs luggage, especially for group check-in.
• Guide the guests to arrive at the reception desk and to wait beside them.
• Receive the room key from the front desks and escort the guest to the room.

Food and beverage attendant, 01/04/2016 -26/12/2016

• Greet customers, and maintain a friendly demeanor throughout their experience.
  
• Accurately take food and beverage orders, correctly using the ordering system.
  
• Take special note of food allergies or preferences, and be able to communicate that clearly to kitchen staff.
  
• Understand and communicate whatʼs on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.
  
• Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table.
  
• Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed.
  
• Respond quickly to issues customers have, getting management involved if necessary.
  
• Collect payment from customers accurately and honestly.
  
• Help with basic food prep as needed, and/or perform light cleaning in the dining, serving stations, or kitchen areas.
  
• Keep serving stations stocked with ice, soda, etc., as well as keeping their section clean and prepared for new guests.
  
• Know and follow applicable food service safety regulations and best practices.
  
• Be able to stand on their feet for hours at a time and lift up to 25 pounds of weight.
  
• Be willing to work flexible hours that may include weekends and holidays.