Abudl Mannan Hadi Syed
Chicago,IL
Summary
Experienced airport professional with one year of hands-on experience as a baggage handler and customer service representative at O'Hare International Airport. Eager to leverage my expertise in baggage handling operations and dedication to exceptional customer service to contribute effectively to the operations of O'Hare International Airport. Committed to ensuring the smooth and efficient handling of luggage and providing personalized assistance to passengers, thereby enhancing their overall travel experience. Ready to join the team at O'Hare International Airport and further develop my skills while contributing to the airport's success.
With a year of experience as a baggage handler and customer service rep at O'Hare International Airport, I've learned that the heart of airport operations lies in seamless service and passenger satisfaction. I take pride in efficiently managing baggage while ensuring passengers feel welcomed and cared for throughout their journey. From handling luggage with precision to addressing customer inquiries with a smile, I thrive in fast-paced environments where every interaction counts. Dedicated to upholding safety standards and enhancing the travel experience, I'm excited to continue contributing to the vibrant team at O'Hare International Airport.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Mandi@Arabia
Hyd, Telangana India
04.2020 - 06.2022
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
Baggage Handler and Customer Service Representative
O'Hare International Airport
Chicago, IL
- Efficiently handled baggage loading and unloading operations, ensuring timely and accurate delivery of luggage to designated flights
- Demonstrated excellent customer service skills by assisting passengers with inquiries, providing directions, and resolving issues in a friendly and professional manner
- Collaborated with airport staff and airline personnel to maintain smooth operations and minimize delays
- Upheld safety protocols and regulations while operating baggage handling equipment and working in high-traffic areas
- Received commendations from supervisors for consistently meeting performance targets and delivering exceptional service to passengers.
Education
High School Diploma -
OSM Junior College
01.2022
Skills
- Baggage Handling
- Customer Service
- Communication
- Attention to Detail
- Teamwork
- Adaptability
- Safety Compliance
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for data entry and generating reports
- Interests: Avid traveler with a passion for exploring new cultures and meeting people from diverse backgrounds
Certification
Certified Ethical Hacker (CEH), EC-COUNCIL, 01/26/23
References
Available upon request.
Timeline
Restaurant Manager
Mandi@Arabia
04.2020 - 06.2022
Baggage Handler and Customer Service Representative
O'Hare International Airport
High School Diploma -
OSM Junior College