Hi, I’m
Abukar Shiwoko
Phoenix,AZ
Summary
Dynamic and results-oriented business owner with over 3 years of experience in the cleaning and facility management industry. Proven track record of driving operational excellence, customer satisfaction, and business growth. Skilled in team leadership, strategic planning, and client relationship management.
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
9
years of professional experience
Work History
A&S Cleaning Facility Solutions
Owner
Current
Job overview
- - Manage and lead a team of6 cleaning professionals, ensuring high-quality service delivery to all clients
- - Develop and implement strategic plans to grow the business, increasing revenue and market share
- - Oversee daily operations, including scheduling, supply management, and quality control
- - Build and maintain strong relationships with clients, addressing their needs and ensuring satisfaction
- - Implement training programs to enhance team skills and ensure compliance with industry standards
- - Monitor and control budget, ensuring cost-effective operations while maintaining service quality
- - Drive marketing and business development initiatives, resulting in [specific achievement, e.g.,20% increase in client base over the past year]
Gardaworld
Security Officer
01.2024 - Current
Job overview
- - Surveillance: Monitoring premises to prevent theft and ensure safety, spotting suspicious activities
- - Crowd control: Managing large gatherings, enforcing rules, and diffusing conflicts peacefully
- - Emergency response: Reacting quickly and effectively to incidents, providing first aid when necessary
Blue Steel Security
Security Officer
12.2023 - 02.2024
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Chapman Acura
Car Salesman
01.2020 - 01.2022
Job overview
- - Utilized effective communication skills to build rapport and close sales
- - Demonstrated high level of product knowledge to assist customers in decision-making
- - Managed customer inquiries and follow-ups to ensure customer satisfaction and retention
Auto Click
Sales Assistant
02.2018 - 01.2020
Job overview
- - Negotiated and closed deals, resulting in a high customer satisfaction rate
- - Conducted test drives and demonstrated vehicle features to potential customers
Hertz Rental Car
Driver,
11.2015 - 02.2017
Job overview
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Demonstrated strong knowledge of vehicle features and functions when assisting clients with questions about their rental cars, facilitating a smooth user experience from start to finish.
- Kept accurate records of mileage, fuel usage, and maintenance tasks for proper fleet management purposes.
Education
Star High SchoolTucson, AZ
High School Diploma
01.2015
Skills
- - Customer Service
- -Leadership
- - Product Knowledge
- - Marketing and Promotion
- - Problem-Solving Abilities
- - Confidentiality
References
Available upon request.
Timeline
Security Officer
Gardaworld
01.2024 - Current
Security Officer
Blue Steel Security
12.2023 - 02.2024
Car Salesman
Chapman Acura
01.2020 - 01.2022
Sales Assistant
Auto Click
02.2018 - 01.2020
Driver,
Hertz Rental Car
11.2015 - 02.2017
Star High School
High School Diploma
Owner
A&S Cleaning Facility Solutions
Current
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