Hi, I’m
Abul Kashem Mohammad Fazlul Hoque
Queens,NY
Summary
Dynamic manager with a strong background in food, sales, and marketing. Experienced in developing effective sales strategies and managing operations to ensure high-quality customer service and satisfaction. Committed to driving efficiency and enhancing client experiences in fast-paced environments.
Overview
26
years of professional experience
Work History
SK Global Trading, IncManhattan, New York
SALES OFFICER
01.2026 - 04.2026
Job overview
- Engaged customers to understand their needs and recommend appropriate products.
- Assisted in maintaining inventory levels and organized stock displays.
- Collaborated with team members to develop effective sales strategies.
- Processed customer transactions accurately and efficiently at point of sale.
- Responded to customer inquiries and resolved issues promptly.
Pitha Ghor, Pitha Ghor, 163-08, Hillside AvenuJamaica, New York
MANAGER(FOOD, SALES & MARKETING) , Pit
01.2025 - 12.2025
Job overview
- Managed daily operations to ensure efficient service delivery at Pitha Ghor.
- Supervised kitchen staff to maintain food quality and hygiene standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Coordinated inventory management to prevent stock shortages and waste.
Fatema NYC Insurance,87-77,168 place 2nd floorJamaica, New York
MANAGER ( MARKETING
01.2024 - 12.2024
Job overview
- Managed daily operations to ensure efficient customer service at Fatema NYC Insurance.
- Implemented procedural changes to enhance client satisfaction and service quality.
- Maintained accurate records of client interactions and policy updates for reference purposes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Mercantile Bank PLC,61,Dilkusha C/A,Dhaka-1000Dhaka,BD, Bangladesh
VICE PRESIDENT & HEAD OF BRANCH / DIVISION
02.2000 - 12.2023
Job overview
- EXECUTIVE LEADERSHIP: DIRECTED BRANCH OPERATIONS AND STRATEGIC GROWTH, CONSISTENTLY MEETING
HIGH-VOLUME PROFITABILITY, DEPOSIT, AND PORTFOLIO EXPANSION TARGETS.
• SPECIAL ASSET MANAGEMENT: LED THE HEAD OFFICE RECOVERY DIVISION FOR NON-PERFORMING LOANS (NPLS);
DESIGNED DEBT RESTRUCTURING AND LEGAL SETTLEMENT FRAMEWORKS TO SECURE BANK ASSETS.
• OPERATIONAL EXCELLENCE: SUPERVISED MULTI-BRANCH WORKFLOWS, STREAMLINING TRANSACTION PROCESSES
TO ENHANCE EFFICIENCY AND CLIENT SATISFACTION.
• FINANCIAL OVERSIGHT: MANAGED THE BOARD DIVISION'S SHARE DEPARTMENT AND HEADED BROKERAGE
OPERATIONS FOR MERCANTILE BANK SECURITIES LTD.
• FUNCTIONAL EXPERTISE: DIRECTED SPECIALIZED DEPARTMENTS INCLUDING CREDIT/INVESTMENT (CONVENTIONAL
& ISLAMIC), FOREIGN EXCHANGE (L/CS AND TRADE FINANCE), AND GENERAL BANKING
Education
University of ChittagongChittagong, Bangladesh
Master of Arts from Islamic History & Culture
07-1998
Skills
- Customer engagement
- Sales strategy
- Inventory management
- Transaction processing
- Client relations
- Market analysis
- Customer service
- Sales and market development
- TEMENOS (T24, R19, R22) PC BANK (LEADS CORP) NIKASH 21 (BANGLADESH BANK CLEARING) ADDA (SIS)
MSA PLUS (DSE TRADING) MS EXCEL MS WORD DOS EMAIL & INTERNET MANAGEMENT
LEADERSHIP PRESENTATION QUICK DECISION MAKING PUBLIC RELATIONS PERSUASION
Languages
English
Limited
Bengali
Full Professional
Hindi
Elementary
Work Preference
Work Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
SALES OFFICER
SK Global Trading, Inc
01.2026 - 04.2026
MANAGER(FOOD, SALES & MARKETING) , Pit
Pitha Ghor, Pitha Ghor, 163-08, Hillside Avenu
01.2025 - 12.2025
MANAGER ( MARKETING
Fatema NYC Insurance,87-77,168 place 2nd floor
01.2024 - 12.2024
VICE PRESIDENT & HEAD OF BRANCH / DIVISION
Mercantile Bank PLC,61,Dilkusha C/A,Dhaka-1000
02.2000 - 12.2023
University of Chittagong
Master of Arts from Islamic History & Culture