ABU SAYED RAHMAN JUNED
Buffalo,NY
Summary
Seeking a challenging opportunity where I will be able to utilize my strong organization skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. Skilled Assembly Line Worker highly productive working in team-based settings. Excellent listening and problem-solving abilities. Presenting more than 1 years of experience.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current NY license with clean driving record.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Front Desk Agent
Hilton Garden Inn Buffalo Airport Location
01.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front desk agent
Millennium hotel and resort
05.2023 - 01.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Collected room deposits, fees, and payments.
manufacturing Associate
GRE fulfillment inc.
02.2022 - 06.2023
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Loaded and unloaded materials from conveyor belts to support continuous production.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
- Reduced waste and saved resources through diligent monitoring of raw materials inventory and adjusting production schedules accordingly.
- Supervised vendor development efforts through engineering design, technical producibility, manufacturing reviews, and solutions creation.
- Collaborated with team members to meet production deadlines.
- Recorded and tracked daily production data for management reporting.
Stocking Associate TA2
Walmart
11.2022 - 04.2023
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Assisted in the tracking of damaged goods for return processing according to company policies.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Collaborated with team members to maintain a clean, organized work environment.
- Reduced stock discrepancies through diligent monitoring of inventory levels and conducting regular audits.
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
Manufacturing Associate
Sweet Works Confection LLC
06.2022 - 11.2022
- Packaging prodact
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Observed production deadlines with timely delivery of production goals and objectives.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Minimized equipment downtime by performing routine maintenance tasks and timely reporting any malfunctions to supervisors.
- Utilized hand tools and machinery to safely complete assembly processes.
- Increased team productivity by providing ongoing training, guidance, and support to fellow associates.
- Supported the implementation of new procedures or systems within the facility, adapting quickly to changes while maintaining high-quality output levels consistently.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
- Met tight deadlines through effective time management skills prioritizing tasks based on their importance related overall success operation.
- Demonstrated versatility adaptability taking different roles responsibilities assigned including machine operator, quality inspector, or material handler.
- Ensured workplace safety by following all company guidelines, participating in regular safety audits, and promptly addressing hazards as they arose.
- Recorded and tracked daily production data for management reporting.
- Collaborated with team members to meet production deadlines.
- Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts worked alongside other employees working together towards shared objectives.
- Loaded and unloaded materials from conveyor belts to support continuous production.
- Continuously expanded knowledge of industry trends and best practices through ongoing professional development opportunities.
- Contributed to continuous improvement initiatives by actively participating in Kaizen events, analyzing existing processes for potential improvements, and implementing new strategies when applicable.
- Upheld clean and organized workspaces to promote efficiency and minimize the risk of accidents or contamination.
Education
Skills
- Inventory Oversight
- Reservation Systems
- Credit and cash payments
- Problem-solving skills
- Customer Service
- Time Management
- Safety and security procedures
- Guest Services
- Cash Handling
- Listening Skills
- Hospitality services
- Office Management
- Microsoft Office
- Front Desk Management
- Documentation
- Training and mentoring
- Machine Operation
- Stress Tolerance
- Production Scheduling
- Assembly line experience
- Electrical knowledge
- Mechanical Aptitude
- Adaptable learner
- Good Communication
- Positive Attitude
- Teamwork and Collaboration
- Strong Work Ethic
- Punctual and Reliable
- Problem-Solving
- Multitasking
- Computer Skills
- Teamwork and Coordination
- Multitasking Abilities
- Picking and Packing
- Machinery Operation
- Self Motivation
- Warehouse Operations
- Health and Safety Regulations
- Heavy Lifting
- Traffic laws knowledge
- Safe Driving
- Punctuality
- Mobility support
- Clean Driving Record
- Inclement weather driving
- Defensive Driving
- Behavior Management
- Route Planning
- Vehicle Maintenance
- Passenger transportation
- GPS Navigation
- Passenger Assistance
- Guest Relations
- Emergency Procedures
- Vehicle maintenance and repair
- Fuel Efficiency
- Route Navigation
- Airport operations
- Scheduling flexibility
- Loading and unloading luggage
- Customer relations skills
- Valid [State] license
- Warehouse Safety
- Loading and unloading
- Workplace Cleanliness
- Shelving Installation
- Stock Rotation
- Truck unloading
- Pallet Jack Operation
- Visual Merchandising
- Labeling Accuracy
- Shipment Inspection
- Order Fulfillment
- Merchandising Techniques
- Restocking Shelves
- Receiving Shipments
- Team building
- Safe Machine Operation
- Production Line Work
- Product Assembly
- Task Prioritization
- Work Order Review
- Equipment Assembly
- Incident Reporting
- Analytical Skills
- Blueprint Reading
- Interpersonal Communication
- Production Operations
- Equipment Operation
- Written Communication
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Arabic
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Front Desk Agent
Hilton Garden Inn Buffalo Airport Location
01.2024 - Current
Front desk agent
Millennium hotel and resort
05.2023 - 01.2024
Stocking Associate TA2
Walmart
11.2022 - 04.2023
Manufacturing Associate
Sweet Works Confection LLC
06.2022 - 11.2022
manufacturing Associate
GRE fulfillment inc.
02.2022 - 06.2023
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