ABU SAYED RAHMAN JUNED
Summary
- Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
- Manufacturing professional with extensive hands-on experience in machine operation, setup, and maintenance. Known for keen attention to detail and ability to adapt quickly to changing production needs. Highly collaborative and results-focused, consistently ensuring operational efficiency and quality.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Buffalo Airport
01.2024 - 07.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Millennium Hotel & Resorts
05.2022 - 12.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Stocker
Walmart
11.2021 - 11.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Machine Operator
GRE Fulfillment Inc.
02.2021 - 10.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
Shahjalal Cadet Madrasah
Sylhet,Bangladesh02-2018
Skills
- Client support
- Hospitality support skills
- Analytical problem-solving
- Accurate cash management
- Guest services coordination
- Consistent work performance
- Operational machinery skills
- Collaborative teamwork
- Skilled in digital tools and technologies
- Production proficiency
- Manual handling expertise
- Forklift and pallet jack operation
LANGUAGES
HINDI
Full Professional
BANGALI
Native or Bilingual
ENGLISH
Full Professional
Arabic
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
- Resolved product issue through consumer testing.
Timeline
Front Desk Agent
Hilton Garden Inn Buffalo Airport
01.2024 - 07.2024
Front Desk Agent
Millennium Hotel & Resorts
05.2022 - 12.2023
Stocker
Walmart
11.2021 - 11.2022
Machine Operator
GRE Fulfillment Inc.
02.2021 - 10.2022
High School Diploma -
Shahjalal Cadet Madrasah
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