SAP
ABUTHAHIR ABDULKHADAR
Sales and Marketing Manager
Doha
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 11-years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Assistant Sales and Marketing Manager
Al Khorayef Petroleum Company
Dammam
07.2019 - 08.2023
- Overseeing local and regional sales, promotions and campaigns
- Planning and directing the hiring and training of new Sales Representatives
- Directing and coordinating all sales activities locally and regionally
- Preparing sales budgets and projections and approving expenditures
- Tracking and analyzing sales statistics based on key quantitative metrics
- Consistently defined Key Performance Indicator targets through sales leadership and process evaluation
- Handling and resolving customer complaints regarding a product or service
- Setting discount rates and determining price schedules
- Advising distributors and dealers on policies and Standard Operating Procedures (SOPs)
- Serving as the face of the organization to internal and external partners
- Making data-informed decisions to drive performance and resource allocation
- Developing and maintaining relationships with key clients
- Setting sales quotas and goals
- Overseeing and directing performance of the sales team
- Identifying emerging markets to find new sales opportunities
- Defining and executing territory sales plans
Sales and Marketing Manager
ZAFCO International - Global Tire Distributor And Manufacturer
Jeddah
04.2015 - 06.2019
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Drove sales by developing multi-million dollar contract sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
Sales Executive
ZAFCO International - Global Tire Distributor And Manufacturer
Jeddah
01.2013 - 03.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Floor Manager
Emmanual Silks
Edappally, Kochi
04.2013 - 12.2013
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
- Created employee schedules to align coverage with forecasted demands.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Implemented challenging personnel and department goals to drive performance.
- Monitored sales and adjusted staffing levels to meet customer service standards.
- Managed store inventory and stock levels to maintain availability of products.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Education
Master of Business Administration -
06.2010 - 03.2012
Bachelor of Commerce -
06.2010 - 03.2012
Diploma in Warehouse And Procurement Management -
11.2022 - 09.2023
Skills
Ability to set sales targets and achieve them effectively
Performance tracking and evaluations
Excellent interpersonal, customer service and communication skills
Experience using CRM to manage the sales process and forecast sales
Strong analytical skills to identify trends and sales patterns
Ability to design and implement a successful sales strategy
Ability to guide and mentor sales representatives
Planning, organization and problem-solving skills
Advanced time management skills
Software
Oracle EBS
Oracle Fusion
MS Office
Certification
API Spec1 awareness training
Interests
Travel
Reading
Sports
Photography
Cooking
Marketing
Timeline
International School of Skill Development - Diploma in Warehouse And Procurement Management ,
11.2022 - 09.2023
API Spec1 awareness training
11-2022
Assistant Sales and Marketing Manager - Al Khorayef Petroleum Company
07.2019 - 08.2023
Sales and Marketing Manager - ZAFCO International - Global Tire Distributor And Manufacturer
04.2015 - 06.2019
Floor Manager - Emmanual Silks
04.2013 - 12.2013
Sales Executive - ZAFCO International - Global Tire Distributor And Manufacturer
01.2013 - 03.2015
Anna University - Master of Business Administration,
06.2010 - 03.2012
University of Mysore - Bachelor of Commerce,
06.2010 - 03.2012