Aby Acosta
Garden Grove,CA
Summary
Dynamic General Manager with proven leadership at Wingstop, enhancing team productivity through effective training programs and optimizing inventory management. Skilled in operations management and problem resolution, I successfully developed marketing strategies that boosted local brand awareness and customer engagement, fostering strong relationships with clients and partners for sustained success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
General Manager
Wingstop
12.2020 - Current
- Oversaw daily operations, ensuring efficient service and customer satisfaction.
- Implemented training programs for new staff, enhancing team productivity and service quality.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Developed marketing strategies that increased local brand awareness and customer engagement.
- Managed budget allocations, controlling costs while maintaining high operational standards.
- Conducted performance reviews, providing constructive feedback to improve employee effectiveness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Yoshinoya Beef Bowl
2018 - 2020
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Implemented staff training programs to enhance team performance and service standards.
- Analyzed sales data to identify trends and optimize inventory management practices.
- Developed schedules to maintain adequate staffing levels during peak hours.
- Resolved customer complaints effectively, improving overall dining experience and retention rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier
Alertos Mexican Food
2015 - 2017
- Oversaw daily operations, ensuring efficient service and customer satisfaction.
- Implemented training programs for new staff, enhancing team productivity and service quality.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Developed marketing strategies that increased local brand awareness and customer engagement.
- Managed budget allocations, controlling costs while maintaining high operational standards.
- Conducted performance reviews, providing constructive feedback to improve employee effectiveness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Certificate of Technical Studies - Medical Assistant
UEI College
Garden Grove, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
Servsafe manager food safety certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Wingstop
12.2020 - Current
Assistant Manager
Yoshinoya Beef Bowl
2018 - 2020
Cashier
Alertos Mexican Food
2015 - 2017
Certificate of Technical Studies - Medical Assistant
UEI College