Iris Bonilla
Hyattsville,MD
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires.
Calm and level-headed in all types of situations. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
3
3
years of professional experience
Work History
Host
Dirty Habit. A Kimpton Restaurant
06.2021 - Current
- Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answer customer questions about hours, seating, and menu information.
- Take reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Fast Learner
- Excellent team worker
- Support servers, food runners, and bussers with keeping dining area ready for every guest.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD05.2017
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
Dirty Habit. A Kimpton Restaurant
06.2021 - Current
High School Diploma -
Northwestern High School
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