ABY FREW
Overview
14
14
years of professional experience
Work History
IT Ops Engineer
MGM Resorts
04.2023 - Current
- Led technical support engineering team at National Harbor by demonstrating strong management and leadership skills and competencies during tough times in the absence of the Manager and Director
- Helped Schedule staff to allow engineers to provide service as committed in the absence of the Manager
- Helping build a strong cohesive team at the property level, by participating and successfully completing the hiring/onboarding process of new TSE staff
- Training, Developing and mentoring the TSE staff on property; while Implementing and reinforcing Company business practices
- Established rapport with key business leaders to collaborate and influence; with the ability to express complex technical concepts in terms that are understandable to the business in the absence of the Manager
- Demonstrated solid operational skills and the ability to effectively manage and ensure productivity at property 24x7 in the absence of the Manager
- Monitored, prioritized and resolved issues on the IT ticket queue using SNOW
- While taking proactive resolutions on how to effectively and efficiently resolved the issues at hand; suggested and recommended long term solutions on revolving IT systems and network issues to the IT leadership
- Planned, led and completed various IT projects (IT systems and applications implementations, upgrades or changes) under direct or indirect supervision of IT leadership
- Partnered and worked in collaboration on technology projects and issues with corporate /regional IT teams and vendors (IGT
- Veridocs, Global Payments, Everi, NRT,AGS, COX, AVAYA etc.)
- Established technical documentation and SOPs on the implementation and use of property IT systems and technologies
Sr Computer Engineer
MGM Resorts
11.2021 - Current
- Monitored, prioritized and resolved issues on the IT ticket queue using SNOW
- While taking proactive resolutions on how to effectively and efficiently resolved the issues at hand; suggested and recommended long term solutions on revolving IT systems and network issues to the IT leadership
- Planned, led and completed various IT projects (IT systems and applications implementations, upgrades or changes) under direct or indirect supervision of IT leadership
- Partnered and worked in collaboration on technology projects and issues with corporate /regional IT teams and vendors (IGT
- Veridocs, Global Payments, Everi, NRT,AGS, COX, AVAYA etc.)
- Trained new computer engineers/TSEI on property systems, network and applications while promoting MGM's SHOW culture
- Established technical documentation and SOPs on the implementation and use of property IT systems and technologies
- Communicated efficiently with other property departments and IT leadership while working on active IT projects, deployments and issues
- Analyzed and reviewed IT systems and helped provide automated solutions (scripts) to help reduce lead time and increase the team productivity and efficiency
Computer Engineer
MGM Resorts
12.2019 - Current
- Diagnosed hardware and software problems on IT systems (property wide) and did upgrades or switched out parts if necessary
- Implemented and supported system security maintenance and configurations of 150+ computer systems and peripherals while providing IT support, to include planning, software and hardware configuration to a staff of 200+ end-users
- Analysed information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems
- Diagnosed network outages, latency, and bandwidth problems and determined proper solutions
- Administered and managed user accounts and access through AD (Active Directory)
- Patch and upgrade windows systems and clients for best performance of the network and user
- Developed and Used batch scripting tools for automation and troubleshooting purposes on IT systems
- Deployed IT applications and software using SCCM
- Installed, configured, maintained and upgraded casino devices and applications
- Installed, configured, maintained and upgraded POS devices and applications
Systems Administrator
TRINITECH CONSULTING
06.2015 - 11.2019
- Installed, configured linux(6.4), Rhel, Solaris 10 and windows operating system on x86/x64 architecture, using interactive method, jumpstart and graphical user interface (GUI)
- Administered user’s accounts on all servers for both software development team and systems engineering team
- Configured user profiles, troubleshoot and resolved user login problems
- Configured network settings for both physical and virtual servers
- Troubleshoot server network connectivity
- Monitor system processes, load averages and general health of systems
- Conducted root password recovery, reset on inaccessible servers
- Developed bash scripting for automating administration tasks like customizing user environment, and performance monitoring and tuning
- Troubleshoot and analysis of hardware and software failures for various Solaris, windows and Linux servers (core dump and log file analysis)
- Effectively made recommendations to IT users on selection of hardware and software
- Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows, Linux and Solaris based end points (Laptops Desktops & Thin Clients)
- Continually updated personal knowledge on new technologies (computing hardware operating systems and software)
- 3+ Years of work experience as Unix/windows systems administrator at Trinitech Consulting
- 2 Years of work experience as IT help desk in Cybercafé
Help Desk
CYBERCAFE
01.2011 - 01.2012
- Supervising the overall cybercafe processes
- Resolving and troubleshooting any hardware or software related issue of the computers (desktop, laptop)
- Installed and maintained Windows
Timeline
IT Ops Engineer
MGM Resorts
04.2023 - Current
Sr Computer Engineer
MGM Resorts
11.2021 - Current
Computer Engineer
MGM Resorts
12.2019 - Current
Systems Administrator
TRINITECH CONSULTING
06.2015 - 11.2019
Help Desk
CYBERCAFE
01.2011 - 01.2012