ABY FREW
Overview
14
14
years of professional experience
Work History
IT Ops Engineer
MGM Resorts
National Harbor
04.2023 - Current
- Led technical support engineering team at National Harbor by demonstrating strong management and leadership skills and competencies during tough times in the absence of the Manager and Director
- Helped Schedule staff to allow engineers to provide service as committed in the absence of the Manager
- Helping build a strong cohesive team at the property level, by participating and successfully completing the hiring/onboarding process of new TSE staff
- Training, Developing and mentoring the TSE staff on property; while Implementing and reinforcing Company business practices
- Established rapport with key business leaders to collaborate and influence; with the ability to express complex technical concepts in terms that are understandable to the business in the absence of the Manager
- Demonstrated solid operational skills and the ability to effectively manage and ensure productivity at property 24x7 in the absence of the Manager
- Monitored, prioritized and resolved issues on the IT ticket queue using SNOW
- While taking proactive resolutions on how to effectively and efficiently resolved the issues at hand; suggested and recommended long term solutions on revolving IT systems and network issues to the IT leadership
- Planned, led and completed various IT projects (IT systems and applications implementations, upgrades or changes) under direct or indirect supervision of IT leadership
- Partnered and worked in collaboration on technology projects and issues with corporate /regional IT teams and vendors (IGT
- Veridocs, Global Payments, Everi, NRT,AGS, COX, AVAYA etc.)
- Established technical documentation and SOPs on the implementation and use of property IT systems and technologies
Sr Computer Engineer
MGM Resorts
National Harbor, Maryland
11.2021 - Current
- Monitored, prioritized and resolved issues on the IT ticket queue using SNOW
- While taking proactive resolutions on how to effectively and efficiently resolved the issues at hand; suggested and recommended long term solutions on revolving IT systems and network issues to the IT leadership
- Planned, led and completed various IT projects (IT systems and applications implementations, upgrades or changes) under direct or indirect supervision of IT leadership
- Partnered and worked in collaboration on technology projects and issues with corporate /regional IT teams and vendors (IGT
- Veridocs, Global Payments, Everi, NRT,AGS, COX, AVAYA etc.)
- Trained new computer engineers/TSEI on property systems, network and applications while promoting MGM's SHOW culture
- Established technical documentation and SOPs on the implementation and use of property IT systems and technologies
- Communicated efficiently with other property departments and IT leadership while working on active IT projects, deployments and issues
- Analyzed and reviewed IT systems and helped provide automated solutions (scripts) to help reduce lead time and increase the team productivity and efficiency
Computer Engineer
MGM Resorts
National Harbor, Maryland
12.2019 - Current
- Diagnosed hardware and software problems on IT systems (property wide) and did upgrades or switched out parts if necessary
- Implemented and supported system security maintenance and configurations of 150+ computer systems and peripherals while providing IT support, to include planning, software and hardware configuration to a staff of 200+ end-users
- Analysed information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems
- Diagnosed network outages, latency, and bandwidth problems and determined proper solutions
- Administered and managed user accounts and access through AD (Active Directory)
- Patch and upgrade windows systems and clients for best performance of the network and user
- Developed and Used batch scripting tools for automation and troubleshooting purposes on IT systems
- Deployed IT applications and software using SCCM
- Installed, configured, maintained and upgraded casino devices and applications
- Installed, configured, maintained and upgraded POS devices and applications
Systems Administrator
TRINITECH CONSULTING
Beltsville
06.2015 - 11.2019
- Installed, configured linux(6.4), Rhel, Solaris 10 and windows operating system on x86/x64 architecture, using interactive method, jumpstart and graphical user interface (GUI)
- Administered user’s accounts on all servers for both software development team and systems engineering team
- Configured user profiles, troubleshoot and resolved user login problems
- Configured network settings for both physical and virtual servers
- Troubleshoot server network connectivity
- Monitor system processes, load averages and general health of systems
- Conducted root password recovery, reset on inaccessible servers
- Developed bash scripting for automating administration tasks like customizing user environment, and performance monitoring and tuning
- Troubleshoot and analysis of hardware and software failures for various Solaris, windows and Linux servers (core dump and log file analysis)
- Effectively made recommendations to IT users on selection of hardware and software
- Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows, Linux and Solaris based end points (Laptops Desktops & Thin Clients)
- Continually updated personal knowledge on new technologies (computing hardware operating systems and software)
- 3+ Years of work experience as Unix/windows systems administrator at Trinitech Consulting
- 2 Years of work experience as IT help desk in Cybercafé
Help Desk
CYBERCAFE
01.2011 - 01.2012
- Supervising the overall cybercafe processes
- Resolving and troubleshooting any hardware or software related issue of the computers (desktop, laptop)
- Installed and maintained Windows
Timeline
IT Ops Engineer
MGM Resorts
04.2023 - Current
Sr Computer Engineer
MGM Resorts
11.2021 - Current
Computer Engineer
MGM Resorts
12.2019 - Current
Systems Administrator
TRINITECH CONSULTING
06.2015 - 11.2019
Help Desk
CYBERCAFE
01.2011 - 01.2012