Aby Gaelle Mombo Yembit
Katy
Summary
Dedicated and detail-oriented professional with proven experience in data entry, customer service, and chat support. Skilled in managing customer inquiries, maintaining accurate records, and delivering efficient virtual assistance. Known for excellent communication skills, fast learning ability, and consistent reliability in meeting deadlines. Committed to providing high-quality service with empathy, accuracy, and professionalism.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Data Entry & Virtual Assistant
GEICO, Government Employees Insurance
Katy
01.2025 - Current
- Entered, verified, and organized data into company databases with 99% accuracy.
- Managed spreadsheets in Microsoft Excel and Google Sheets, improving data accessibility and reporting.
- Supported team scheduling, email correspondence, and administrative projects.
- Ensured confidentiality and precision while handling sensitive information.
Customer Service Representative
Corebridge Financial
Katy
01.2019 - 12.2024
- Provided real-time support to customers via chat and email, resolving inquiries with professionalism and empathy.
- Handled order tracking, product information, billing questions, and feedback requests.
- Used Zendesk and CRM platforms to log interactions and track issue resolution.
- Maintained a 95%+ customer satisfaction rating through effective communication and prompt assistance.
Education
Associate of Arts - English
Sowela Technical Community College
Lake Charles, LA 10.2016 - 10.2019
Raponda Walker
Port Gentil, Skills
- Data Entry & Database Management
- Customer Support (Chat, Email, Phone)
- Microsoft Office Suite (Word, Excel, Outlook)
- Zendesk, CRM Systems & Live Chat Tools
- Time Management & Organization
- Problem Solving & Conflict Resolution
- Remote Collaboration & Communication
- Adaptability & Strong Attention to Detail
Certification
- Microsoft Excel Intermediate Certificate
- Customer Service Fundamentals – Coursera
- Data Entry & Office Administration Training
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
Data Entry & Virtual Assistant
GEICO, Government Employees Insurance
01.2025 - Current
Customer Service Representative
Corebridge Financial
01.2019 - 12.2024
Associate of Arts - English
Sowela Technical Community College
10.2016 - 10.2019
Raponda Walker