Aby Gaelle Mombo Yembit
Katy,TX
Summary
Quality Assurance Analyst with a proven track record of enhancing efficiency and reducing defect rates at AIG Life Insurance. Implements quality control methodologies, conducts data analysis, and possesses strong coaching abilities. Achieves significant improvements in project alignment and customer satisfaction through effective collaboration and communication. Proficient in SharePoint and skilled in quality assurance script writing to ensure compliance and excellence in all QA processes.
Overview
5
5
years of professional experience
Work History
Quality Assurance Analyst
AIG Life Insurance
06.2024 - 12.2024
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Reported progress, test metrics and results to project stakeholders.
- Ensured customer satisfaction by verifying that calls met specifications and functioned as intended before release.
- Mentored and coached team members on QA topics and strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Developed and maintained defect databases for known issues.
Associate Patient Care Coordinator
INOV8 Orthopedics
01.2023 - 02.2024
- Optimized appointment scheduling to enhance patient satisfaction.
- Skillfully managed complex medical software to maintain precise records.
- Performed insurance verifications and pre-authorizations, minimizing billing errors.
- Contributed to a positive team environment by working collaboratively with colleagues and healthcare professionals.
- Maintained strict confidentiality when handling sensitive patient information, adhering to all relevant laws and guidelines.
- Provided empathetic support to patients and families throughout their healthcare journey, cultivating trust and comfort.
- Resolved billing discrepancies swiftly, alleviating financial concerns for both patients and the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
Patient Care Representative
GetixHealth
10.2019 - 12.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
Medical Billing And Coding
The College of Health Care Professions
TXSowela Technical Community College
Lake Charles, LA05.2017
Raponda Walker
08.2015
Skills
- Quality assurance
- Quality Control Methodologies
- Data analysis
- Coaching and Guidance
- Problem-Solving Expertise
- Call monitoring
- Collaboration and communication
- SharePoint
- Technical support
- Quality Assurance Script Writing
- Requirements analysis
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Assurance Analyst
AIG Life Insurance
06.2024 - 12.2024
Associate Patient Care Coordinator
INOV8 Orthopedics
01.2023 - 02.2024
Patient Care Representative
GetixHealth
10.2019 - 12.2022
Medical Billing And Coding
The College of Health Care Professions
Sowela Technical Community College
Raponda Walker
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