Overview
Work History
Education
Skills
Timeline
Generic

Abygail Buchanan

Houston,TX

Overview

9
9
years of professional experience

Work History

Assistant Manager

IStorage
Cypress, TX
01.2024 - 05.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed routine maintenance and repair.
  • Trained new sales staff on product knowledge, sales techniques, and company policies.
  • Performed daily maintenance and cleaning of storage units, inside and outside of buildings on the property.
  • I made sure to always hit my numbers for the month in sales, and I made collection calls daily.
  • Greeted potential tenants and provided information about the property.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Updated resident data into property management software system daily.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Conducted tours of available storage units, highlighting the different pricing and sizes of each unit.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.

Manager

G's Smoke Shop
Tomball, TX
08.2023 - 04.2024
  • Managed inventory and sale of merchandise.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Established relationships with key clients, while maintaining existing customer base.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Created and presented monthly reports to management on sales performance.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Warehouse Helper

Merica Metal Worx
07.2022 - 08.2023
  • Effectively received, identified, and sorted incoming materials and supplies
  • Properly prepared orders for shipment and delivery according to customer specifications
  • Assisted in the organization of the warehouse and maintained it in an orderly manner
  • Assisted in the development of safety procedures and maintained a safe work environment
  • Proven ability to operate warehouse equipment such as lifting equipment, forklifts, and pallet jacks
  • Experienced in loading and unloading trucks, labeling boxes, and preparing orders for shipment
  • Established record of working closely with team members to coordinate tasks and meet deadlines
  • Excellent communication and organization skills
  • Trained new and existing warehouse staff, ensuring that all employees received instructions on safety, process, and use of equipment
  • Setup and program laser cutting machines to ensure accuracy and quality of cut product
  • Maintain laser cutting machines, including preventative maintenance and troubleshooting
  • Interpret drawings, sketches, and blueprints to accurately program machine
  • Operate laser cutting machines to cut and shape metals, plastics, and other materials according to customer specifications
  • Operated laser engraving machines to produce customerspecified designs on a variety of materials
  • Demonstrated excellent customer service skills
  • Delivered goods to customers in a safe and timely manner while using flatbed
  • Comprehensive understanding of the principles of grinding and grinding operations
  • Managed inventory levels and maintained stock of materials
  • Ensured that all safety protocols and powder coating processes are followed

Manager

Palm Beach Tan
06.2020 - 07.2022
  • Analyzed customer feedback and generated reports to identify areas for improvement
  • Conducted regular staff meetings to ensure effective communication and team building
  • Mentored and trained new employees on customer service techniques and company policies
  • Resolved customer issues in a timely and professional manner
  • Greeted customers in person and on the phone in a professional and friendly manner
  • Adhered to all safety guidelines, such as following proper tanning bed safety protocols and explaining them to customers
  • Cleaned and maintained the tanning beds, as well as the reception area
  • Kept the salon stocked with necessary supplies
  • Assisted customers in selecting the appropriate products and equipment for their tanning needs
  • Responsible for processing and maintaining payroll records for large organization
  • Developed creative strategies to increase store sales and exceeded monthly sales
  • Handled cash, credit, and check transactions and maintained accurate records of sales
  • Assisted with ordering supples and maintaining inventory
  • Operated and maintained tanning beds, including sanitizing the beds and changing bulbs

Cashier & Server

The Lost Cajun
12.2019 - 06.2020
  • Efficiently handled customer orders and payments, while providing excellent customer service
  • Maintained a clean and organized workspace, ensuring the highest standards of safety and hygiene
  • Developed strong customer service and communication skills
  • Counted and balanced cash drawers daily
  • Demonstrated a strong knowledge of menu items and informed customers of daily specials
  • Trained new servers in proper customer service techniques and menu knowledge
  • Monitored food and beverage quality and ensured compliance with all health and safety regulations
  • Demonstrated ability to manage large groups and handle multiple tasks simultaneously in a fastpaced restaurant setting
  • Responsible for restocking supplies and assisting in setting up for special events
  • Assessed customer satisfaction and proactively addressed any issues or concerns

Kennel Technician & Veterinary Technician

Longwood Animal Hospital & Pet Resort
06.2016 - 08.2017
  • Administered vaccinations, medications, and other treatments to animals in the kennel
  • Maintained a clean and safe environment for animals
  • Performed laboratory tests and procedures such as urinalysis, fecal exams, and other diagnostics
  • Excellent customer service and communication skills when dealing with owners and other staff members
  • Knowledgeable in all aspects of animal care, including diet, behavior, and medical needs
  • Developed proficiency in a variety of animal care techniques, including restraint, wound care, anesthesia administration, and laboratory sample collection
  • Monitored and tracked vital signs, including temperature, heart rate, and respiration
  • Maintained and organized medical records and documents
  • Handled animals in a safe, humane, and caring manner
  • Educated pet owners on proper animal care and health maintenance
  • Sterilized and disinfected treatment areas and instruments
  • Skilled in filling prescriptions, maintaining records, and stocking supply areas
  • Knowledgeable in identifying and controlling animal parasites
  • Expertise in inventory management and ordering medical supplies
  • Monitored the health and behavior of animals in the kennel, providing basic care such as feeding, cleaning, and exercise
  • Skilled in grooming and bathing animals

Education

High School Diploma -

Cyfair Highschool
Cypress, TX
06.2021

Skills

  • Customer Service
  • Cash Handling & Card Payments
  • Laser Cutting
  • Laser Engraving
  • Sales
  • Management
  • Stocking & Inventory
  • Payroll
  • Time management
  • Cleaning and Organizing
  • Using hand power tools
  • Operating forklift and Driving flatbed
  • Powder Coating
  • Animal Care And Handling
  • Urinalysis and Fecal test on animals
  • Blood test on animals
  • Food Handling
  • Shipping & Recieving
  • Employee training
  • Property management

Timeline

Assistant Manager

IStorage
01.2024 - 05.2025

Manager

G's Smoke Shop
08.2023 - 04.2024

Warehouse Helper

Merica Metal Worx
07.2022 - 08.2023

Manager

Palm Beach Tan
06.2020 - 07.2022

Cashier & Server

The Lost Cajun
12.2019 - 06.2020

Kennel Technician & Veterinary Technician

Longwood Animal Hospital & Pet Resort
06.2016 - 08.2017

High School Diploma -

Cyfair Highschool

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Abygail Buchanan