Abygail Toussaint
Fort Wayne,IN
Summary
Driven registered nurse with several years of experience caring for patients within setting. Smoothly deliver comprehensive patient care and delegate tasks according to patient needs and personnel skillsets. Dedicated to providing top quality care within multidisciplinary team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Consultant
BioLife Plasma Services
Fort Wayne, IN
06.2022 - Current
- Performed initial, semi-annual, and annual assessments on employees to ensure proper education to use equipment that determines donor eligibility
- Performed routine testing at required intervals following SOP guidelines
- Provided technical advice and guidance to employees on product use.
- Monitored system performance, identified issues and resolved them in a timely manner.
- Monitored system performance metrics to ensure optimal operation.
- Created detailed documentation of all technical processes and procedures.
- Maintained accurate records of all technical activities performed for each product.
- Developed strategies for improving network performance and reliability.
Medical Support Specialist
BioLife Plasma Services
Fort Wayne, IN
05.2022 - Current
- Performs detailed physicals to determine donor eligibility including screening, health history questionnaire, and hands on physical
- Advised donor of test results and referred them to proper healthcare resources
- Worked with other healthcare professionals to obtain donors' medical history to determine donor eligibility
- Filed and stored healthcare paperwork without breaking confidentiality
- Responded to adverse reactions appropriately while maintaining a calm and safe environment
- Promoted PPE requirements to ensure the safety of employees
- Assisted with orientation of new staff members regarding policies and procedures of the practice.
- Conducted data entry into electronic health records system accurately and efficiently.
- Participated in continuing education programs related to healthcare industry standards.
- Facilitated communication between other departments within the practice as well as external health care physicians when needed.
- Provided clerical assistance such as transcribing dictations, scanning documents into EHR system, photocopying documents for distribution.
- Reviewed laboratory results with patients while ensuring confidentiality.
- Maintained the security of all confidential patient information according to HIPAA regulations.
- Participated in educational activities designed to enhance professional development.
- Prepared examination rooms by stocking them with necessary equipment and supplies.
- Provided administrative support to medical staff and patients by scheduling appointments, managing patient records, and responding to inquiries.
- Greeted patients upon arrival, answered phone calls in a professional manner, and responded to emails promptly.
- Performed routine medical office duties such as filing paperwork, maintaining medical supplies, and preparing documents for review.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept facility stocked with necessary supplies, equipment and instruments.
Advanced Senior Plasma Center Technician
BioLife Plasma Services
Fort Wayne, IN
01.2021 - 05.2022
- Worked efficiently to ensure proper storage of product in a timely manner
- Multi-tasked while on a timer to protect the integrity of the plasma
- Followed SOP to transport OPIM
- Monitored donor vital signs during the donation process and reported any irregularities to the medical staff immediately.
- Communicated effectively with donors about their rights and responsibilities before beginning a donation procedure.
- Troubleshot equipment malfunctions quickly and efficiently while minimizing disruption of service.
- Responded promptly to donor inquiries regarding eligibility criteria for donating blood or plasma products.
- Implemented effective strategies for resolving customer complaints quickly and efficiently.
- Updated databases regularly with donor information such as contact details or health history records.
- Operated centrifuge machines safely in accordance with manufacturer's instructions.
- Assisted with training new technicians in proper phlebotomy techniques, safety protocols, and donor screening procedures.
- Managed daily operations of the plasma center including scheduling appointments, ordering supplies, resolving customer complaints, and maintaining accurate records for regulatory compliance purposes.
- Performed routine maintenance and calibration of plasma center equipment.
- Provided technical assistance to other technicians in the collection process.
- Ensured that all laboratory personnel followed standard operating procedures when collecting specimens from donors or performing laboratory tests on collected samples.
- Reported any adverse reactions observed during donations to medical staff immediately.
- Conducted quality control tests on collected blood samples to ensure product integrity.
- Verified patient information prior to sample collection according to hospital policies and regulations.
- Processed specimens using automated systems such as centrifuges and cell counters.
- Documented all laboratory activities related to specimen collection, processing, storage, and testing.
- Adhered strictly to safety protocols when handling hazardous materials such as human blood or infectious agents.
- Maintained a clean and organized work environment by sterilizing equipment and disposing of hazardous materials according to established guidelines.
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
Plasma Center Technician
BioLife Plasma Services
Fort Wayne, IN
12.2018 - 01.2021
- Determined eligibility to ensure the safety of donors
- Monitored donors seeking for signs of adverse events
- Communicated needs of donors to promote safety and a speak up culture
- Followed proper PPE guidelines to prevent any exposure of OPIM
- Provided excellent customer service by responding promptly to inquiries from donors or staff members.
- Performed daily maintenance on centrifuge and other laboratory equipment.
- Educated donors about the importance of donating plasma safely and responsibly.
- Reviewed donor files for accuracy and completeness prior to donation process.
- Assisted in training new employees on proper procedures related to donor collection processes.
Team Member
Pizza Hut
Fort Wayne, IN
05.2016 - 10.2018
- Worked hard to learn all required tasks quickly to maximize performance
- Looked for ways to go above and beyond job requirements
- Drove team success by completing jobs quickly and accurately
- Balanced the needs of multiple customers simultaneously in a fast-pace restaurant environment
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Operated cash registers to process payments from customers.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Identified opportunities for process improvements within the department.
- Monitored expiration dates on food items for freshness assurance.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Provided customer service support to ensure satisfaction.
- Resolved customer issues promptly in a professional manner.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
Bachelors of Science - Nursing
Indiana University Fort Wayne
Fort Wayne, IN05-2022
High School Diploma - Academic Honors
Carrol High School
Fort Wayne, IN06-2018
Skills
- Donor eligibility evaluation
- Conflict resolution
- Team collaboration
- Customer service
- Documentation management
- Safety protocols
- Record keeping
- Vital signs monitoring
- Time management
- Phlebotomy techniques
- CPR and first aid certification
- Electronic health records management
- Interpersonal and effective communication
- Adaptability in healthcare settings
- Laboratory specimen collection
- Patient care coordination
- Patient education delivery
- Multitasking capacity
- Problem-solving aptitude
- Patient assessments and care
- Patient confidentiality
- Career development
Certification
- Registered Nurse in the state of Indiana 28274538A
References
References available upon request.
Timeline
Technical Consultant
BioLife Plasma Services
06.2022 - Current
Medical Support Specialist
BioLife Plasma Services
05.2022 - Current
Advanced Senior Plasma Center Technician
BioLife Plasma Services
01.2021 - 05.2022
Plasma Center Technician
BioLife Plasma Services
12.2018 - 01.2021
Team Member
Pizza Hut
05.2016 - 10.2018
Bachelors of Science - Nursing
Indiana University Fort Wayne
High School Diploma - Academic Honors
Carrol High School
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