Abygale Gardner
Castle Rock,WA
Summary
Dynamic leader with a proven track record at Texas Roadhouse, adept in financial management and fostering team leadership. Streamlined operations, enhancing customer satisfaction and team productivity. Excelled in staff training and development, driving a culture of continuous improvement and collaboration. Achieved significant process efficiencies, demonstrating exceptional decision-making and project management skills.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager/Admin
Texas Roadhouse
11.2018 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Team Member
Galaxy Theaters
01.2018 - 11.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Reduced wait times for customers by implementing more efficient checkout process.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Associate
Joann Fabrics
08.2017 - 12.2017
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Education
High School Diploma -
Centennial High School
Las Vegas, NV05-2016
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Project management
- Staff training and development
- Staff management
- Complex Problem-solving
- Business administration
- Financial management
- Product management
Timeline
Manager/Admin
Texas Roadhouse
11.2018 - 06.2024
Team Member
Galaxy Theaters
01.2018 - 11.2018
Associate
Joann Fabrics
08.2017 - 12.2017
High School Diploma -
Centennial High School
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