Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Abyr Safi

Alsip,IL

Summary

Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. . Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.

Overview

8
8
years of professional experience

Work History

Service Advisor/Writer

Service king
Blue Island, US
06.2022 - Current
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Upsold additional products or services when appropriate.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Conducted customer satisfaction surveys to identify areas for service improvement.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.

Service Advisor/Writer

Kia Dealership
Orland Park, US
01.2022 - 06.2022
  • Greeted customers and addressed their needs in a professional manner.
  • CSI score was always above 800. Each month.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Upsold additional products or services when appropriate.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Conducted customer satisfaction surveys to identify areas for service improvement.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.

Billing Specialist

Oz Transportation
Hickory Hills, US
01.2019 - 11.2021
  • Processed invoices and payments accurately and promptly.
  • Maintained customer accounts by recording account information, reconciling discrepancies.
  • Checked figures, postings, and documents for accuracy.
  • Verified billing data with client contracts to ensure accuracy of invoicing.
  • Researched and resolved discrepancies in payment processing.
  • Prepared periodic reports detailing accounts receivable status.
  • Generated monthly financial statements for customers.
  • Conducted credit checks on new customers prior to extending terms of payment.
  • Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
  • Developed processes to improve efficiency and accuracy of billing process.
  • Reviewed customer files to make sure all documentation was complete and accurate.
  • Prepared bills, invoices, and bank deposits as needed.
  • Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
  • Analyzed customer account records in order to identify any irregularities or inaccuracies.
  • Corresponded with customers regarding their accounts, making adjustments when necessary.
  • Investigated and responded to customer inquiries related to billing issues.
  • Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
  • Assisted with other administrative tasks as assigned.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed invoice payments and recorded information in account database.
  • Processed and sent invoices, adjustments, and credit memos to customers.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Performed data import, scanning, or manual keying processes to verify invoice accuracy.
  • Managed all payments processing, invoicing and collections tasks.
  • Reviewed data for deficiencies or errors to correct incompatibilities and review output.
  • Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Contacted vendors to follow up on late invoices.

Safety Manager

Rapid Transportation
Alsip, US
11.2019 - 10.2021
  • Daily task: review 65 drivers log(review unassigned drive time, violations, signatures, labels(break,fuel,pre trip,unloading/loading,etc)), check drivers cameras, answer emails, insurance claims(property,cargo,etc), orientation for new driver employee, process driver application(scan in application, run mvr, preemployment drug test, medical card, clearing house , issue fuel cards, create application & permit books for each truck, issue all permits for trucks in states (ny,or,nm), update all truck & trailer files(registration, annual inspections, all permits, IFTA, authority), update all driver list(fuel cards, insurance, health insurance, cat scale, mvr monitoring, med stop(pre employment & random drug test), driver files, etc), truck & trailer maintenance(oil changes, service calls, major repair, accidents, etc), accessorial request(detention, layover, lumper)
  • Developed and implemented safety policies, procedures, and standards.
  • Conducted regular safety meetings for staff to ensure compliance with safety regulations.
  • Evaluated workplace environment and equipment to identify potential hazards.
  • Investigated incidents of injury or illness to determine root cause and corrective action plans.
  • Monitored employee performance to ensure safe working practices are followed.
  • Provided training on proper use of PPE and other safety protocols.
  • Inspected facilities regularly for compliance with OSHA standards.
  • Maintained records of inspection findings, hazard assessments, and corrective actions taken.
  • Created reports on health and safety metrics such as accident rates, lost time days.
  • Assisted in the development of emergency response plans in case of accidents or disasters.
  • Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Developed and implemented onboarding plans for new hires.
  • Conducted orientation sessions to introduce company policies and procedures.
  • Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
  • Provided guidance on benefits enrollment and payroll setup.
  • Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
  • Coordinated with various departments to ensure smooth transition into the organization.
  • Created a system for tracking performance metrics during onboarding process.
  • Monitored progress of new hires throughout their first year of employment.
  • Organized events such as team lunches or group activities to foster positive relationships between new hires and existing staff members.
  • Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.

Sales Associate

Victoria's Secret
Orland Park, US
02.2018 - 11.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Adhered to company initiatives and achieved established goals.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Conducted product demonstrations to highlight features and benefits.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.

Bookkeeper

Mia's Wings
Alsip, US
07.2016 - 07.2018
  • Maintained and reconciled general ledger accounts.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Processed accounts payable and receivable transactions.
  • Assisted with the preparation of budgets and forecasts.
  • Conducted monthly bank reconciliations.
  • Performed month-end closing activities.
  • Ensured accuracy in all accounting entries and records.
  • Managed payroll processing for staff members.
  • Reviewed employee expense reports for compliance with company policies.
  • Developed internal control procedures to ensure accurate recordkeeping.
  • Generated invoices for clients and tracked payments received from customers.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Posted journal entries to the general ledger system accurately and timely.
  • Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
  • Provided assistance in preparing tax returns annually.
  • Reconciled intercompany accounts on a regular basis.
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Assessed customer creditworthiness by reviewing financial statements, trade references.
  • Performed account analysis as required by management.
  • Developed strategies to reduce costs while improving efficiency within the accounting department.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
  • Documented transaction details to track and manage financial data.

Education

High school diploma -

Alan B Shepard High School
Palos Heights, IL
12.2016

Some College (No Degree) -

Moraine Valley Community College
Palos Hills, IL

Skills

  • Microsoft Office
  • Employee Orientation
  • Google Docs
  • Surveillance
  • Quality Assurance
  • Customer Service
  • Writing Skills
  • Accounting
  • Accounts payable
  • Accounting software
  • Accounts receivable
  • Payroll
  • Bookkeeping
  • General ledger accounting
  • QuickBooks
  • Financial Report Writing
  • Account Reconciliation
  • Office Management
  • Data Entry
  • Financial Statement Preparation
  • Tax Experience
  • Dealership experience
  • Upselling
  • Mechanic experience
  • Auto service management
  • Automotive service
  • Auto estimating
  • Vehicle assessment
  • Bill preparation
  • Program follow-up and assessment
  • Point of sale system
  • Records oversight
  • Maintenance reporting
  • Complaint resolution
  • Customer consulting
  • Reporting and documentation
  • Staff education and training
  • Preventive maintenance coordination
  • Refunds processing
  • Merchandise upselling
  • Organization and recordkeeping
  • Following scripts
  • POS systems expert
  • Member account management
  • Multi-line phone talent
  • Information Gathering
  • Sales Techniques
  • Call center experience
  • Process transactions
  • Record-keeping
  • Phone Etiquette
  • Multitasking Abilities
  • Key holder experience
  • Customer service excellence
  • Report creation
  • Inbound call answering
  • Problem-solving aptitude
  • Receiving support
  • Schedule mastery
  • Conflict Resolution
  • Credit card payment processing
  • Customer Relationship Management
  • Time management abilities
  • Customer Retention
  • Banking operations support
  • Order documentation
  • Team building
  • Business development understanding
  • Negotiation Skills
  • Customer Education
  • Recordkeeping strengths
  • Stress Tolerance
  • Office equipment proficiency
  • Tracking complaints
  • Sales closing
  • System implementation
  • Stock management
  • Customer service orientation
  • Emotional Intelligence
  • Teamwork skills
  • Communication Skills
  • Billing Procedures
  • Professional telephone demeanor

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Service Advisor/Writer

Service king
06.2022 - Current

Service Advisor/Writer

Kia Dealership
01.2022 - 06.2022

Safety Manager

Rapid Transportation
11.2019 - 10.2021

Billing Specialist

Oz Transportation
01.2019 - 11.2021

Sales Associate

Victoria's Secret
02.2018 - 11.2019

Bookkeeper

Mia's Wings
07.2016 - 07.2018

High school diploma -

Alan B Shepard High School

Some College (No Degree) -

Moraine Valley Community College

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Abyr Safi