Ross Heintzelman
Olympia,WA
Summary
Hardworking and reliable individual with a strong ability to adapt and problem-solve. Exceptional customer service, multitasking, and communication skills. Highly organized, proactive and punctual with an upbeat team-oriented mentality.
Overview
18
18
years of professional experience
Work History
Manager of Operations/ Tour Leader
Coastal Kayak Charters
10.2014 - 11.2022
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Managed bookings, reservations, and payments for tours.
- Managed staffing needs through hiring, training, and scheduling.
- Assisted customers with inquiries and bookings via phone, email, and social media platforms.
- Created and updated website and social media content regularly with accurate information regarding upcoming tours.
- Managed a team of guides responsible for leading groups on tours.
- Facilitated tours to groups of up to 24.
- Processed weekly payroll for employees.
Server
Micheal's Tasting Room
08.2012 - 10.2014
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties.
- Trained new employees to perform duties.
Office Assistant/ Tour Guide
Coastal Expeditions
02.2010 - 01.2012
- Assisted customers with inquiries and reservations in person, via phone, and email.
- Organized and conducted daily tours for groups of up to 40 people.
- Ensured guests had an enjoyable experience by providing interesting facts and stories related to tour sites.
Peace Corps Volunteer
Peace Corps Worldwide
02.2005 - 08.2008
- Responsible for community integration and cultural immersion.
- Collaborated with local community members and organizations to develop and implement sustainable agricultural projects and environmental education programs.
- Provided assistance and guidance to ensure the long term sustainability of projects.
Education
High School Diploma -
Grimsley High School
Greensboro, NC05.1997
Skills
- Customer Service
- Operations Management
- Scheduling/ Reservation Management
- 85% Spanish Fluency
Timeline
Manager of Operations/ Tour Leader
Coastal Kayak Charters
10.2014 - 11.2022
Server
Micheal's Tasting Room
08.2012 - 10.2014
Office Assistant/ Tour Guide
Coastal Expeditions
02.2010 - 01.2012
Peace Corps Volunteer
Peace Corps Worldwide
02.2005 - 08.2008
High School Diploma -
Grimsley High School
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