Erin Shelton
Data Enthusiast
Fresno
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
Work History
Program Manager
WestCare, HUD CES
, California
06.2021 - Current
- Provide program leadership and management
- Oversite of the Coordinated Entry System program by providing supervision of CES including diversion, navigation, referral, and placement;
- Participates in the Fresno Madera Continuum of Care's Coordinated Entry System Committee (Co-Chair Position);
- Assist in planning and coordinating FMCoC CES trainings/workshops;
- Maintaining relationships with community partners and represent the agency at various community meetings;
- Ensure that the outcomes identified in the agreement are met;
- HMIS Agency Administrator and hold a position on the HMIS Committee;
- Technologically-savvy to assist end users with understanding technology, software updates, universal data elements, and changes to existing protocols;
- Provide ongoing trainings, support, and guidance to end users either in group settings or one-on-one sessions resolving elevated and advanced questions/issues in HMIS;
- Act as the primary contact person with training of new staff in order to gain access to the HMIS system as well as train on the data collection component of each contract using the various data collection forms for the specific funding source;
- Submit monthly Annual Performance Reports for multiple contracts to the HMIS data analyst;
- Assistance in hiring and staff development;
- Track ongoing program expenditures;
- Monitor program procedures;
- Embrace and embody agency mission and vision
Community Housing Matcher
WestCare California
Fresno
09.2017 - 05.2021
- Generate client data for weekly and monthly reports, including outcomes,
successes and challenges and submit to Community Coordinator; - Prepared detailed reports;
- Maintain client related data tracking systems and complete HMIS entries;
- Part of a team that created and implemented the Coordinated Entry System policies and procedures;
- Maintain relationships with community partners while matching people experiencing a housing crisis to the best housing intervention;
- Worked closely with the community navigators/case managers to ensure timely documentation and completion of vital documents for our homeless
population; - Worked closely with the HMIS Data Administrator at The Fresno Housing Authority to track homeless trends;
- Offered support, guidance, and mentorship to community partners with entering data elements into HMIS;
- Helped to create an HMIS manual to assist end users in entering case plans, goals for their clients, service transactions, and referrals within the system;
- Helped with the creation of the Matching process with setup within HMIS utilizing conditional formatting
Data Service Specialist
WestCare California
Fresno
2011.10 - 2017.08
- Entered data in HMIS for the Veteran Advocates;
- Would review the Data Quality Report each month to ensure that all data was entered correctly;
- Collaborate with the team to provide trainings on the collection of data;
- I created a system to track each client and each advocate to ensure all service transactions were entered in a timely manner;
- I played a pivotal role in the creation of another county's HMIS system to directly reflect the HUD guidelines
References
PROFESSIONAL REFERENCES:
Angie Edwards, HMIS Administrator at Eccovia (559) 307-9371
Katie Wilbur, Executive Director at RH Community Builders (585) 314-3914
Sara Rios, Director CES Administrator at Poverello House (559) 394-1953
Skills
- Multitasking and Time Management
- Performance Quality Assurance
- Program Guidelines Adherence
- Program Auditing
- Promotion Development
- Calendar Management
- Employee Performance Reviews
- Employee Work Scheduling
- Strong Organizational Skills
- Program Updates
- Administrative Support
- Computers and Technology
- Program Monitoring
- Business Operations
- Document and File Management
- Confidentiality and Data Protection
- Staff Hiring and Evaluations
- Exit Interviews
- Administrative Procedures
- Professional Relationships
Timeline
Program Manager
WestCare, HUD CES
06.2021 - Current
Community Housing Matcher
WestCare California
09.2017 - 05.2021
Data Service Specialist
WestCare California
2011.10 - 2017.08
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