Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breanna Ayard

Summary

Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pharmacy Technician WFH

CVS Health
10.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Ensured accuracy of electronic medical record data entry related to patients'' medication profiles, supporting informed decision-making among healthcare providers.
  • Reduced medication errors by diligently performing calculations and double-checking dosages before dispensing.
  • Assisted in the training and mentoring of new pharmacy technicians, fostering a supportive learning environment for professional growth.
  • Facilitated seamless transitions between different phases of treatment plans by coordinating with interdisciplinary teams such as nursing staff or home health agencies.
  • Streamlined workflow processes by staying organized and prioritizing tasks efficiently in a high-volume pharmacy setting.
  • Collaborated with healthcare providers to resolve medication-related issues, ultimately improving patient outcomes.
  • Assisted pharmacists in monitoring drug therapies, contributing to optimal patient care and reduced adverse effects.
  • Acted as a liaison between patients, healthcare providers, and insurance companies to facilitate prior authorization approvals for necessary medications.

Certified Pharmacy Technician

Medicap Pharmacy
01.2020 - 09.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.

Assistant Store Manager

Walgreens
11.2017 - 01.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Assistant Team Lead

RMSI
01.2017 - 11.2017
  • Take photographs of displays or signage
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
  • Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors
  • Use computers to produce signage
  • Built fixtures according to plan to effectively display new store merchandise.
  • Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
  • Changed shelves, racks, and displays to meet new schematic designs.

Postal Support Employee

USPS
11.2016 - 01.2017
  • Direct items according to established routing schemes, using computer controlled keyboards or voice recognition equipment
  • Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines
  • Distribute incoming mail into the correct boxes or pigeonholes
  • Clear jams in sorting equipment
  • Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing
  • Open and label mail containers
  • Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling
  • Dump sacks of mail onto conveyors for culling and sorting

Shift Supervisor

CVS Health
03.2008 - 09.2016
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Enforced company policies and regulations with employees.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Bachelor of Science - Forensic Accounting

Southern New Hampshire University
Manchester, NH
12-2026

GED - General Ed

VISTA MURRIETA HIGH SCHOOL
Murrieta, CA
06.2011

Skills

  • Confidentiality and HIPAA
  • Problem-solving skills
  • Quick learner
  • MS office suite
  • Data inputting
  • Superior attention to detail
  • GAAP
  • Time management
  • Team player with positive attitude
  • Exceptional verbal/written communication
  • Typing 50 WPM and 10-key entry

Certification

  • Pharmacy Technician Certification
  • Pharmacy Technician License

Timeline

Pharmacy Technician WFH

CVS Health
10.2020 - Current

Certified Pharmacy Technician

Medicap Pharmacy
01.2020 - 09.2020

Assistant Store Manager

Walgreens
11.2017 - 01.2020

Assistant Team Lead

RMSI
01.2017 - 11.2017

Postal Support Employee

USPS
11.2016 - 01.2017

Shift Supervisor

CVS Health
03.2008 - 09.2016

GED - General Ed

VISTA MURRIETA HIGH SCHOOL

Bachelor of Science - Forensic Accounting

Southern New Hampshire University

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Breanna Ayard