Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Natalie Johnson

Florence,KY
Natalie Johnson

Summary

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over five years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Highly organized Electronic Health Records Specialist knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts, and manage business correspondence. Pursued opportunity to learn Spanish to enhance support of two populations. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities as a Microsoft Office Specialist in Excel, Access, Word, Power Point, Outlook, One Note, One Drive. All mentioned software up to date on including including Skype and more. Experienced Medical Administrative Assistant excelling for five years in digital information management, patient record maintenance, efficient appointment scheduling and insurance negotiations. Approached guest services with calm demeanor leading to unmatched patient care and customer loyalty.

Overview

9
years of professional experience
9
years of post-secondary education
3
Certifications

Work History

Shell Gas Station
Fort Mitchell, KY

Gas Station Attendant
09.2023 - 12.2023

Job overview

  • Counted nightly income, categorizing, and sending to bank on weekly basis.
  • Maintained clean and orderly workstation.
  • Checked customer identification for alcohol, cigarette, and lottery sales 25+ customers daily.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Built trustful relationships with customers to encourage return visits which increased customer service by 15%.
  • Facilitated sales of services and goods.
  • Maintained inventory of all saleable items.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.

Walmart Supercenter
Alexandria, KY

Retail Sales Associate
06.2023 - 10.2023

Job overview

  • Worked closely with shift manager to solve problems and handle customer concerns; 15- 25 customers on a daily basis.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations, which increased sales by 30%.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.

Kelly Services/ Jabil
Florence, KY

Warehouse Packer
03.2023 - 05.2023

Job overview

  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Created shipping labels to complete daily order processing by 10%.
  • Packed, weighed and shipped items per customer specifications.
  • Organized items on racks, shelves and bins to maintain established order.
  • Reviewed orders to verify products met specifications.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Conducted regular inventory checks to track and account for products properly.
  • Placed, tagged, and secured merchandise in diverse designated areas 350+ per day.
  • Restocked products and rotated items according to standard procedures.

Thorntons Gas Station
Erlanger, KY

Store Lead Manager
09.2021 - 02.2023

Job overview

  • Completed point of sale opening and closing procedures 50% weekly.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed 4 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted with hiring, training and mentoring new staff members
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Developed detailed plans based on broad guidance and direction
  • Assisted in organizing and overseeing assignments to drive operational excellence

CareSpring Rehabilitation Center
Coldspring, KY

Senior Caregiver/ CNA; STNA Training
08.2019 - 01.2021

Job overview

  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed 2 times daily.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs 100% to maintain self-esteem and general wellness.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

Charter Senior Living Of Edgewood
Edgewood, KY

Caregiver, Memory Care; Elderly Assistant Living
07.2017 - 11.2019

Job overview

  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted 25-30 clients with daily living needs to maintain self-esteem and general wellness.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship 100%.

Dr.Robert Reeves/ Reeve's Chiropractic Health Ctr.
Latonia, KY

Medical Administrative Assistant
08.2014 - 06.2018

Job overview

  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Called patients to confirm scheduled appointments day in advance.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Conducted insurance verification and pre-authorizations and managed patient charts.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Maintained and updated patient records 100% for accurate, current medical histories.

Education

Interactive College of Technology
Newport, KY

CMAA, CEHRS; Certified Microsoft Office Specialist from Medical Administrative Assistance
08.2014 - 12.2016

Daymar College
Bellevue, KY

Criminal Justice & Paralegal from Criminal Justice And Paralegal (Criminal Law)
08.2004 - 12.2006

University Overview

  • Dean's List ( Spring Semester of 2010)
  • Dean's List ( Winter Semester of 2011)
  • 3.74 GPA
  • Ranked in Top 25% of class

Northern Kentucky University
Highland Heights, KY

No Degree from Basic Studies/ Undecided On A Major At The Time
05.2001

Bracken County High School
Brooksville, KY

High School Diploma
01.2008 - 12.2011

University Overview

  • Member of student organizations: FFA - Future Farmers of America & FHA- Future Homemakers of America.
  • Extracurricular Activities: Volleyball & Basketball
  • Ranked in Top 25% of class
  • 3.75 GPA
  • Awarded Perfect Attendance
  • Dean's List ( Second and Third Semester of 1998, 1999 and 2000.
  • Honor Roll ( Second and Third Semester of 1998, 1999 and 2000.
  • FFA (Future Farmers of America) & FHA ( Future Homemakers of America) Member

Skills

Appointment Scheduling

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of four staff members.
  • Certification's in: Medical Administrative Assistant ( CMAA), Electronic Health Records Specialist ( CEHRS) and Microsoft Office Specialist
  • Received an award " Medical Minds," for dedication for hard work towards my Medical Career; received 06/25/2015
  • Typing 45- 50 wpm.
  • I like to dedicate my time to others with physical and mental handicaps.


Certification

CMAA - Certified Medical Administrative Assistant

Timeline

Gas Station Attendant

Shell Gas Station
09.2023 - 12.2023

Retail Sales Associate

Walmart Supercenter
06.2023 - 10.2023

Warehouse Packer

Kelly Services/ Jabil
03.2023 - 05.2023

Store Lead Manager

Thorntons Gas Station
09.2021 - 02.2023

Senior Caregiver/ CNA; STNA Training

CareSpring Rehabilitation Center
08.2019 - 01.2021

Caregiver, Memory Care; Elderly Assistant Living

Charter Senior Living Of Edgewood
07.2017 - 11.2019

CEHRS- Certified Electronic Health Records Specialist

12-2016

Microsoft Office Specialist

11-2016

CMAA - Certified Medical Administrative Assistant

10-2016

Medical Administrative Assistant

Dr.Robert Reeves/ Reeve's Chiropractic Health Ctr.
08.2014 - 06.2018

Interactive College of Technology

CMAA, CEHRS; Certified Microsoft Office Specialist from Medical Administrative Assistance
08.2014 - 12.2016

Bracken County High School

High School Diploma
01.2008 - 12.2011

Daymar College

Criminal Justice & Paralegal from Criminal Justice And Paralegal (Criminal Law)
08.2004 - 12.2006

Northern Kentucky University

No Degree from Basic Studies/ Undecided On A Major At The Time
05.2001

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Natalie Johnson