Acacia Clarke
Orlando
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I assist with customers satisfaction at first hand make sure i resolve customers concern at first hand
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
08.2022 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05-2019
Skills
- Appointment Scheduling
- Product Knowledge
- Consultative Sales
- Information Security
- Account updating
- Inbound and Outbound Calling
- Complaint resolution
- Scheduling
- Call Management
- Dispute Resolution
- Customer consulting
- Active Listening
- Shipping and receiving understanding
- High-energy attitude
- Reading Comprehension
- Typing
- Problem Resolution
- Prioritization
- Customer Service
- Opening and closing accounts
Timeline
Customer Service Representative
Concentrix
08.2022 - 10.2024
High School Diploma -
Maynard Evans High School