ACACIA DARLING
Northport
Summary
Organized and motivated employee eager to apply management and organizational skills in various environments. Seeking entry level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Debt Collector Agent
Department of Treasury
06.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Processed debtor payments and updated accounts to reflect new balance.
- Responded to customer inquiries and provided detailed account information.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
First Impression Specialist
Urgent Care for Children
11.2021 - Current
- Scheduled evaluations and procedures for patients
- Interviewed patients to evaluate service and gather recommendations for improvement
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage
- Collaborated with clinical and administrative staff to meet patient needs
- Accessed programs and set up correct payment strategies based on patient means and needs
- Instructed patients on policies and required actions for different types of appointments and procedures
- Counselled patients on potential financial liabilities and payment requirements
- Explained policies, procedures and services to patients
- Obtained informed consent and payment documentation from patients and filed in system
- Compiled and maintained medical charts and reports in complex digital databases
Patient Accounting Representative
DCH Regional Hospital
10.2022 - 06.2024
- Coordinated with patients and healthcare professionals to meet patient needs
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Documented and managed patient information in computer system
- Ran credit card batches and balanced deposits on daily basis
- Referred patients to appropriate professionals and services
- Obtained insurance verification and authorization to submit financial clearance of patient accounts
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies
Pre-Kindergarten Teacher
Kidtwone
01.2019 - 11.2021
- Organized and led activities to promote physical, mental and social development
- Implemented hands-on, play-based strategies for experiential learning
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Promoted good behaviors by using positive reinforcement methods with children
- Established indoor and outdoor safe play environments for toddler-age children
- Created and implemented developmentally appropriate curriculum addressing learning styles
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Administered and documented results of student assessments
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Developed professional relationships with parents, teachers, directors and therapists
- Incorporated music, art and theater into lesson planning
- Collaborated with colleagues on developing new classroom projects and monthly themes
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Adapted instructional techniques according to student learning styles and progress
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures
Human Resources Assistant
Tuscaloosa City School Board of Education
05.2017 - 08.2017
- Created, organized and maintained employee personnel files to keep sensitive data secure
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process
- Developed and maintained training materials and benefits packets for new hires
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues
- Processed onboarding paperwork for new hires and rehires
- Planned corporate events, conventions, meetings and gatherings
Education
BACHELOR OF SCIENCE - FAMILY AND CONSUMER SCIENCES, Human Development and Family Studies
Alabama A& M University
Normal, ALHigh School Diploma -
Tuscaloosa County High School
Northport, ALSkills
- HIPPA Compliance
- Organized and Efficient
- Microsoft Office
- Appointment Scheduling
- Communication
- Documenting and Recording Information
- Patient Confidentiality and Data Security
- Debt recovery strategies
- Call center experience
- EMR software ( Med Tech, Phressia,AllscriptseClinicalWorks)
- Organization skills
- Customer service
Activities
- Student Family Advocate Member, 2017-2019
- Marketing Coordinator Recipient
- Completed 187 hours at Tuscaloosa Veteran Affairs Medical Center
- Sparkman Boys and Girls Volunteer, Aug 2015-2017
- Big Brother Big Sister Program, Dec 2017-2019
Coursework
- Family Relations
- Behavior Management
- Child Welfare
- Program Development
- Child Growth and Development
- Family Theory
- Middle Childhood and Adolescences
Timeline
Debt Collector Agent
Department of Treasury
06.2024 - Current
Patient Accounting Representative
DCH Regional Hospital
10.2022 - 06.2024
First Impression Specialist
Urgent Care for Children
11.2021 - Current
Pre-Kindergarten Teacher
Kidtwone
01.2019 - 11.2021
Human Resources Assistant
Tuscaloosa City School Board of Education
05.2017 - 08.2017
High School Diploma -
Tuscaloosa County High School
BACHELOR OF SCIENCE - FAMILY AND CONSUMER SCIENCES, Human Development and Family Studies
Alabama A& M University
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