Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Acacia Fletcher

Sherwood,WI

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Thedacare Orthopedics Plus
01.2023 - Current
  • Conducted patient education sessions on health maintenance and medication usage.
  • Applied aseptic techniques to prepare examination rooms for patient use.
  • Operated electronic health record software to input patient data accurately.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Certified Medical Assistant

Prevea Clinic
09.2022 - 12.2022
  • Conducted patient education sessions on health maintenance and medication usage.
  • Applied aseptic techniques to prepare examination rooms for patient use.
  • Operated electronic health record software to input patient data accurately.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Obtained client medical history, medication information, symptoms, and allergies.

Certified Nursing Assistant

Rtg Medical
06.2017 - 12.2022
  • Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
  • Operated patient lift equipment to safely transfer individuals with mobility challenges.
  • Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
  • Collaborated with healthcare team to develop and implement personalized care plans for patients.
  • Provided empathetic support to patients experiencing emotional distress or confusion.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Certified Medical Assistant

Thedacare Orthopedics Plus
02.2021 - 09.2022
  • Conducted patient education sessions on health maintenance and medication usage.
  • Applied aseptic techniques to prepare examination rooms for patient use.
  • Operated electronic health record software to input patient data accurately.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Certified Medical Assistant

ThedaCare Physicians
08.2020 - 10.2020
  • Conducted patient education sessions on health maintenance and medication usage.
  • Applied aseptic techniques to prepare examination rooms for patient use.
  • Operated electronic health record software to input patient data accurately.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Medical Assistant

NWTC
Green Bay, WI
12-2019

High School Diploma -

Clintonville High School
Clintonville, WI
06-2007

Skills

  • HIPAA compliance
  • Patient scheduling
  • Patient care
  • Clinical documentation
  • Patient documentation
  • Sterilization techniques
  • Payment collection
  • Conflict resolution
  • Time management
  • Multitasking and organization
  • Attention to detail
  • Verbal and written communication

Certification

  • Basic Life Support (BLS) - American Heart Association.
  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Certified Medical Assistant

Thedacare Orthopedics Plus
01.2023 - Current

Certified Medical Assistant

Prevea Clinic
09.2022 - 12.2022

Certified Medical Assistant

Thedacare Orthopedics Plus
02.2021 - 09.2022

Certified Medical Assistant

ThedaCare Physicians
08.2020 - 10.2020

Certified Nursing Assistant

Rtg Medical
06.2017 - 12.2022

Medical Assistant

NWTC

High School Diploma -

Clintonville High School

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Acacia Fletcher