Acacia Moore
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Overnight Stocking Team Lead
Walmart
01.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Food and Consumables Team Lead
Walmart
07.2018 - 01.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
Apparel Department Manager
Walmart
04.2017 - 07.2018
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Merchandise Reconciliation Associate
Walamart
10.2016 - 04.2017
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Customer Service Manager
Walmart
11.2015 - 10.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Cashier
Walmart
03.2014 - 11.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, GA05.2014
Skills
- Forklift Operation
- Team Meetings
- Shrinkage Prevention
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Available Nights, Weekends and Holidays
- Leadership Promotion
- Product Inventories
Timeline
Overnight Stocking Team Lead
Walmart
01.2022 - Current
Food and Consumables Team Lead
Walmart
07.2018 - 01.2021
Apparel Department Manager
Walmart
04.2017 - 07.2018
Merchandise Reconciliation Associate
Walamart
10.2016 - 04.2017
Customer Service Manager
Walmart
11.2015 - 10.2016
Cashier
Walmart
03.2014 - 11.2015
High School Diploma -
Richmond Hill High School