Acacia Nelson
Conway,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate-Assist Line-Eligibility
American Specialty Health
09.2023 - Current
- Managed incoming calls from coworkers in a professional manner, and provided knowledge for agents questions concerning company services, products & procedures.
- Advised coworkers on the best course of action to take to assist members
- Maintained up-to-date knowledge of policies and procedures
- Maintained confidentiality at all times while handling sensitive client data related to personal information
- Contacted client references and employers to determine benefit information of members.
- Completed day-to-day duties accurately and efficiently
Customer Service Representative
American Specialty Health
02.2023 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
XPO Logistics Jonesboro -
05.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Team Leader
PetSmart
01.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Cross-trained and provided backup support for organizational leadership.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Sales Floor Coordinator/Keyholder
T.J. Maxx
11.2017 - 01.2022
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Partnered with operations team to achieve company revenue and profit goals.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Bachelor of Science - Technology Management
Arkansas State University
Jonesboro, ARAssociate of Science -
Arkansas State University
State University, AR05.2023
High School Diploma -
Little Rock Central High
Little Rock, AR05.2019
Skills
- Complaint resolution
- Money handling abilities
- Creative problem solving
- Technical Support
- Customer relations
- Clerical support
- Training development aptitude
- Key holder experience
Timeline
Customer Service Advocate-Assist Line-Eligibility
American Specialty Health
09.2023 - Current
Customer Service Representative
American Specialty Health
02.2023 - 09.2023
Customer Service Representative
XPO Logistics Jonesboro -
05.2022 - 01.2023
Customer Service Team Leader
PetSmart
01.2022 - 10.2022
Sales Floor Coordinator/Keyholder
T.J. Maxx
11.2017 - 01.2022
Bachelor of Science - Technology Management
Arkansas State University
Associate of Science -
Arkansas State University
High School Diploma -
Little Rock Central High
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