Acacia Nunez
Ooltewah,TN
Summary
Enthusiastic and detail-oriented college student pursuing a Sports Management degree with a strong foundation in Communication Skills, Teamwork and Collaboration, and Problem-Solving. Eager to apply classroom knowledge in a practical setting and contribute through hands-on experience. Adept at marketing/management, with a passion for sports. Proven ability to collaborate effectively in team environments, demonstrated through successful completion of SORT major. Motivated self-starter with excellent communication skills and a commitment to achieving professional growth.
Overview
5
5
years of professional experience
Work History
Footwear Associate
Academy Sports
07.2023 - Current
- Customer Service: Assist customers in finding the right footwear based on their preferences, needs, and activities.
- Product Knowledge: Have a good understanding of the various types of footwear available in the store, including athletic shoes, casual shoes, and specialty footwear for activities like hiking or running.
- Sizing and Fitting: Measure customers' feet and provide advice on proper sizing and fitting of shoes. Help customers find the most comfortable and appropriate footwear for their activities.
- Inventory Management: Keep track of the inventory, restock shelves, and ensure that the store has a well-organized and visually appealing display of footwear.
- Sales: Actively engage in selling products, including upselling accessories or related items. Provide information about promotions, discounts, and loyalty programs.
- Maintaining Cleanliness: Keep the footwear department clean and organized. This includes regular cleaning of displays, shelves, and ensuring that the fitting area is tidy.
- Product Merchandising: Assist in creating visually appealing displays to attract customers and showcase new or featured footwear products.
- Adherence to Policies: Follow company policies and guidelines regarding customer interactions, employee conduct, and safety procedures.
- Team Collaboration: Work collaboratively with other associates and departments within the store to provide excellent customer service and achieve overall store goals.
Merch Lead(manager)
American Eagle
07.2020 - 05.2023
- Merchandising Strategy: Develop and implement merchandising strategies to drive sales and achieve company goals. This may include planning and executing product displays, promotions, and pricing strategies.
- Inventory Management: Oversee the management of inventory levels, ensuring appropriate stock levels for optimal sales performance. Work closely with the inventory control team to minimize stockouts and overstocks.
- Visual Merchandising: Lead efforts to create visually appealing displays in accordance with the brand's standards. Collaborate with the visual merchandising team to ensure that store layouts and displays enhance the customer shopping experience.
- Team Leadership: Supervise and lead a team of associates, providing guidance and direction. This includes training new staff members, delegating tasks, and ensuring that team members are knowledgeable about product offerings and promotions.
- Sales Analysis: Analyze sales data to identify trends, customer preferences, and opportunities for improvement. Use this information to make informed decisions about merchandise placement, assortment, and promotions.
- Product Launches: Coordinate and execute the launch of new products, ensuring proper signage, stock levels, and staff training. Work with marketing teams to promote new arrivals effectively.
- Customer Service: Foster a customer-centric environment by ensuring that team members provide excellent customer service. Address customer inquiries and concerns related to merchandise and store layout.
- Communication: Maintain open communication with other store departments, including sales, operations, and marketing. Collaborate with cross-functional teams to ensure seamless store operations.
- Compliance: Ensure that merchandising activities comply with company policies, industry regulations, and legal requirements. Stay informed about product knowledge and changes in merchandise trends.
- Performance Metrics: Monitor and report on key performance indicators (KPIs) related to merchandise sales, inventory turnover, and customer satisfaction. Develop action plans to address areas of improvement.
- Training and Development: Provide ongoing training and development opportunities for the merchandising team. Foster a positive and inclusive work environment.
Front End Cashier
Food City
06.2019 - 09.2020
- Customer Service: Greet customers in a friendly and welcoming manner. Provide assistance and information to customers, such as locating products or answering questions about promotions.
- Checkout Operations: Operate cash registers and POS (Point of Sale) systems efficiently. Process customer transactions accurately, including scanning items, handling cash, processing credit/debit card payments, and providing change.
- Bagging and Packaging: Properly bag and package customers' purchases to ensure items are handled with care and to prevent damage. Be attentive to the needs of customers during the checkout process.
- Product Knowledge: Stay informed about current promotions, discounts, and product locations within the store. Provide information to customers about the store's loyalty programs.
- Returns and Exchanges: Handle customer returns and exchanges according to store policies. Resolve any issues or discrepancies related to transactions in a professional manner.
- Cash Handling: Maintain cash accuracy and adhere to cash handling policies. Reconcile cash drawers at the beginning and end of shifts.
- Queue Management: Efficiently manage customer queues, ensuring a smooth flow at the checkout area. Direct customers to open registers and provide assistance as needed.
- Cleanliness and Organization: Keep the front-end area clean, organized, and free of clutter. Perform routine cleaning tasks, such as wiping down surfaces, organizing impulse-buy displays, and checking for spills.
- Price Checks: Assist customers with price checks and verify the accuracy of prices on items. Collaborate with other team members to address pricing discrepancies.
- Communication: Communicate effectively with customers and colleagues. Relay important information such as promotions, store policies, and any changes in operating procedures.
- Compliance: Adhere to company policies and procedures, including those related to customer service, cash handling, and safety. Stay informed about any changes in store policies.
- Team Collaboration: Work collaboratively with other front-end staff, store associates, and managers to ensure a positive shopping experience for customers.
Cashier
Mcdonald's
09.2018 - 05.2019
- Customer Service: Greet customers with a friendly and welcoming attitude. Take and process customer orders accurately and efficiently, answering any questions they may have about the menu or promotions.
- Order Processing: Use the point-of-sale (POS) system to input and process customer orders. Ensure that orders are entered correctly and that special requests or modifications are accurately recorded.
- Payment Handling: Accept payments from customers, including cash, credit cards, and mobile payments. Provide accurate change and receipts. Follow established cash handling procedures to maintain accuracy and security.
- Upselling: Suggest additional items, upsells, or promotions to customers to enhance their dining experience and increase sales.
- Product Knowledge: Stay informed about the menu, including new items, promotions, and any changes. Be able to answer customer questions regarding ingredients, nutritional information, and allergens.
- Order Packaging: Assemble and package orders for dine-in, take-out, or drive-thru customers. Ensure that orders are complete and meet McDonald's quality standards.
- Cleanliness: Maintain a clean and organized work area. Clean and sanitize equipment, countertops, and other surfaces regularly. Dispose of waste and maintain a tidy front counter area.
- Queue Management: Manage customer queues efficiently during busy periods. Provide assistance to customers waiting in line and ensure a smooth flow of orders.
- Communication: Communicate effectively with kitchen staff and other team members to ensure accurate and timely order preparation. Relay any special requests or customer concerns to the appropriate personnel.
- Training: Participate in training programs to stay updated on McDonald's procedures, policies, and customer service standards.
- Team Collaboration: Work collaboratively with other team members, including kitchen staff, managers, and fellow cashiers, to ensure a positive and efficient work environment.
- Compliance: Adhere to food safety and hygiene standards, as well as McDonald's policies and procedures. Follow company guidelines for uniform, appearance, and conduct.
Education
Bachelors in Sports Management - Sports Management
University of Tennessee At Chattanooga
Chattanooga, TN05.2025
Associates in Sports Management -
Chattanooga State Community
Chattanooga, TN05.2023
Diploma -
Ooltewah High School
Ooltewah, TN05.2021
Skills
- Customer Service - 5 Years
- Leadership - 3 Years
- Cashiering - 5 Years
- Sales - 3 Years
- Cleaning Experience - 5 Years
- Stocking - 3 Years
- Cash Handling - 5 Years
- Microsoft
Extracurricular Activities
Athletic Marketing Internship, Chattanooga, 08/01/23, 05/01/24
Campus Referee Official, Chattanooga, 08/01/23, 04/01/24
Timeline
Footwear Associate
Academy Sports
07.2023 - Current
Merch Lead(manager)
American Eagle
07.2020 - 05.2023
Front End Cashier
Food City
06.2019 - 09.2020
Cashier
Mcdonald's
09.2018 - 05.2019
Bachelors in Sports Management - Sports Management
University of Tennessee At Chattanooga
Associates in Sports Management -
Chattanooga State Community
Diploma -
Ooltewah High School