Acadianna Sumlin
Gainesville,FL
Summary
Experienced and dedicated customer service professional with a strong attention to detail. Over 2 years of experience in inside sales, customer service management, and administrative support. Well-versed in providing exceptional service and support to clients. Seeking a role to leverage customer service skills and experience in a fast-paced environment. Eager to contribute expertise to a team that values excellence in customer satisfaction. Ready to work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Blake Equipment
04.2024 - 08.2024
- Provided exceptional customer service to clients, addressing inquiries, resolving issues, and with high levels of satisfaction
- Managed influx of 20-35 incoming calls, emails per day from customers and vendors
- Collaborated with sales team members to share best practices, strategies, and success stories
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Created efficient filing systems both electronically and physically to make it easier when retrieving important documents
- Managed and updated company databases, verifying accuracy and completeness of information
- Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
- Managed accounts receivable process, including invoicing, payment tracking, and collections
- Assisted customers with product selection, order placement, and tracking shipments
- Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
Customer Service Manager
Air Distributors // The Metal Shop
10.2021 - 09.2023
- Maintained customer database using Excel spreadsheet
- Organizing creating tab reports based on zone
- Communicated directly with customers by phone and email
- Found resolutions to any problems that arose with product that was not only fair to the customer but was also good for the company in a quick and effective manner
- Assisted Credit Manager with setting up open credit accounts for customers by pulling order history, showing an established purchase history
- Worked directly with customers' accounts payable and companies accounts receivable to reconcile unpaid invoices
- This included submitting P.O.D with the signed B.O.L
- Maintained shipping log of purchase orders that were delivered Via our trucks or shipped LTL
- Reached out to vendors for information on pricing and availability, scheduling drop-ship deliveries as needed
- Entered monthly sales data for commission amounts of outside sales managers, verified accuracy and reported any discrepancies
- Analyzed monthly and yearly sales and reported to the company CEO
- Delivered projected lead times for large number of products for multi-family projects
- Quoted custom metal jobs, fiberglass and duct work
- Reviewed Stock Status reports from Sage and created production schedule based on number of products on order
- Created S.O.P books for various duties to make sure the duties are preformed properly
Metal Processor/Welder helper
Air Distributors // The Metal Shop
05.2020 - 09.2021
- Inspected finished products for quality assurance before delivery or installation
- Maintained a clean, and organized work area, upholding safety standards
- Managed inventory of raw materials for ongoing projects
- Assisted welders in the preparation and setup of welding equipment, ensuring all tools and materials were readily available
- Cleaned work areas and removed debris to maintain a safe and organized environment
- Performed quality checks on welded joints to verify they met specifications and standards
- Aided in the inspection of welded joints using visual examination methods or non-destructive testing techniques
- Increased productivity by effectively managing workload and prioritizing tasks.
Housekeeper, Maid
The Central Motel
10.2018 - 05.2020
- Maintained cleanliness and tidiness of assigned rooms, to make certain guests have a comfortable and welcoming environment
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
- Followed established safety protocols when handling cleaning chemicals and operating equipment to prevent accidents or injuries
- Performed deep-cleaning tasks on a regular basis to maintain high standards of cleanliness throughout the hotel premises
- Investigated complaints related to housekeeping services promptly, taking appropriate actions to resolve issues satisfactorily
Education
High School Diploma -
Penn Foster High School
Lecanto, FL04.2018
Skills
- Customer service
- Database management
- Corrective Actions
- Product Promotion
- Operating Procedures and Policies
- Quotes Coordination
- Microsoft Office
- Administrative Support
- Account reconciliation
- Inside Sales
- Product knowledge
- Attention to detail
Training
- Attention to detail — Proficient (October2023): Identifying differences in materials, following instructions, and detecting details among distracting information
- Bookkeeping — Proficient (October2023): Calculating and determining the accuracy of financial data
- Time management skills — Proficient (July2024): Managing one's own time to complete tasks quickly and efficiently
- Office manager — Proficient (October2023): Scheduling and budgeting
- Work style: Professionalism — Proficient (October2023): Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Customer service — Proficient (October2023): Identifying and resolving common customer issues
- Management & leadership skills: Impact & influence — Proficient (October2023): Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer focus & orientation — Proficient (October2023): Responding to customer situations with sensitivity
- Data entry: Attention to detail — Proficient (October2023): Maintaining data integrity by detecting errors
- Sales skills — Proficient (October2023): Influencing and negotiating with customers
- Administrative assistant/receptionist — Proficient (October2023): Using basic scheduling and organizational skills in an office setting
- Inside sales — Proficient (October2023): Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Spreadsheets with Microsoft Excel — Proficient (October2023): Knowledge of various Microsoft Excel features, functions, and formulas
Certification
Driver's License
Timeline
Inside Sales Representative
Blake Equipment
04.2024 - 08.2024
Customer Service Manager
Air Distributors // The Metal Shop
10.2021 - 09.2023
Metal Processor/Welder helper
Air Distributors // The Metal Shop
05.2020 - 09.2021
Housekeeper, Maid
The Central Motel
10.2018 - 05.2020
Driver's License
High School Diploma -
Penn Foster High School
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