Hi, I’m
ABDIAS CESAR
Canterbury,United States
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Seeking to use extensive knowledge and experience to secure a customer service role with top-notch skills in oral and written communication, active listening, and analytical problem-solving, aiming to add tremendous value to the organization and enhance customer experiences by employing service-oriented behaviors, understanding customer needs, and providing customized solutions to build loyalty.
Overview
6
years of professional experience
Work History
C&R Premier Transportation
School Van Driver
01.2024 - 07.2024
Job overview
- Maintained van cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Responded quickly in emergency situations by taking appropriate actions.
- Communicated effectively with parents regarding student transportation issues.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Performed pre-trip inspections of the van, according to established procedures.
- Ensured safety of students by following all traffic laws and regulations.
- Performed routine van maintenance and cleaning for ideal condition.
TPG (Tax Products Group) Unifin
Customer Support
12.2023 - 05.2024
Job overview
- Assisting taxpayers with any inquiries or concerns.
- Streamlining the tax preparation process, while ensuring that individuals receive prompt access to their tax refunds.
- Processed payments made by taxpayers for estimated taxes or other fees associated with filing taxes.
- Reconciled bank statements and financial documents to ensure accurate tax reporting.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Provided exceptional customer service, addressing client concerns and questions promptly.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Computed taxes owed or overpaid for clients.
IHG Hotels & Resorts (Alorica)
Bilingual Customer Service Representative
02.2019 - 02.2023
Job overview
- Making hotel reservations.
- Monitoring client accounts.
- Responding to service inquiries.
- Capable of researching and managing highly complex accounts in order to provide thorough customer service and support top management. Resolved customer concerns about products or services to improve retention and sales.
- Collected payment information, as well as other essential information like addresses and phone numbers.
- Responded to consumer inquiries about products, services, and business information.
- Participated in team meetings and training sessions to stay current on product updates and changes.
- Provided primary customer support to both internal and external clients.
- Developed customer service improvement strategies to reduce wait times.
- Reinforced set quality control standards and followed procedures to ensure positive customer experiences.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
Kohl's Department Store (Teleperformance/On Site)
Bilingual Customer Service Representative
05.2018 - 01.2019
Job overview
- Process orders.
- Handle shipping and delivery arrangements.
- Meet sales targets and contribute to the overall success of the company.
- Conducted returns and educated customers about the return policy.
- Mastered in-house customer service and sales computers, powered by Zendesk.
- Answered consumer queries about products and services.
- Performed data entry of customer orders into the company's order management system.
- Maintaining good client satisfaction scores through exceptional service delivery.
- Resolved issues with products or services to improve retention and sales.
- Applied a fundamental sales technique to engage customers and deliver solutions tailored to their specific needs.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
Education
Johnson & Wales UniversityProvidence, RI
No degree from Computer And Information Sciences
Skills
- Technical Support
- Shipping procedures understanding
- Order fulfillment
- Technology-driven navigation
- Complaint resolution
- Good communication skills
- Customer Relations
- Telephone etiquette
- Emergency Preparedness
- Safe Driving Practices
- Behavior Management
- Great attitude
- Pre-Trip Inspections
- Database Management
- Local traffic laws
- Punctuality
- Clean DMV record
- Route Navigation
- Safe Driver Training
- Conflict Management
- Refund Processing
- Bank Statement Reconciliation
- Payment Processing
- Account updating
- Dispute Resolution
- Account Reconciliation
- Quickbooks expertise
- Payment Transactions
- Shipping procedures
- Data entry skills
- Invoicing and Billing
- Product pricing
- Purchase Order Review
- Upselling strategies
- Reservation Management
- Problem-solving aptitude
- Active Listening
- Reservations
- Reliability
- Self Motivation
Languages
- English
- Spanish
- French
Timeline
School Van Driver
C&R Premier Transportation
01.2024 - 07.2024
Customer Support
TPG (Tax Products Group) Unifin
12.2023 - 05.2024
Bilingual Customer Service Representative
IHG Hotels & Resorts (Alorica)
02.2019 - 02.2023
Bilingual Customer Service Representative
Kohl's Department Store (Teleperformance/On Site)
05.2018 - 01.2019
Johnson & Wales University
No degree from Computer And Information Sciences
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