Acariyae McCrae

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled database and online transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

• Mopped and vacuumed floors to remove residue and restore finished appearance.
• Used time management and efficient cleaning methods to meet deadlines.
• Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
• Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
• Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
• Handled equipment, chemicals, and materials properly and with caution.
• Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
• Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
• Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
• Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
• Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
• Visually inspected area for overlooked aspects.
• Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
• Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
• Handled sensitive materials responsibly when dealing with confidential documents during office cleanings.
• Treated stains and damaged areas to restore value.
• Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
• Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
• Changed HVAC, vacuum and other filters to maintain machine efficiency.
• Removed trash, debris and other waste materials from premises.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Emptied trashcans and transported waste to collection areas.
• Replaced light bulbs and other electrical fixtures as needed.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

• Summer job
• Organized and understood goals, sales and requirements of site floor.
• Provided expert guidance in operational organization, process execution and floor efficiency.
• Handled product zoning, organization and stocking with extreme detail and customer awareness.
• Distributed keys to correct employees on accurate employment timeline.

As a lead associate for company, I am in charge of opening store and making sure everything runs smoothly completing all tasks given on iPad, talking consistently with manager to make sure we are on the same page. I would count inventory for front stock and backstock fridge beginning and end of shifts. I would prepare, frozen plant-based yogurt bowls different sizes, and different flavors with all toppings I would prepare samples for guests that would want to try our juices I learned product knowledge on juices so I can explain to customers. cleaning consistently, doing third-party orders and catering orders. Money runs, and traveling to other stores if they needed extra workers.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Managed cash register after end of shift to balance and record accurate transactions.
• Answered questions about store policies and addressed customer concerns.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Utilized upselling techniques to promote additional products and increase sales.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
• Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Used in-store system to locate inventory and place special orders for customers.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

• Summer job- as a unit Director I am in charge of a specific unit at a youth overnight summer camp. I oversee and manage the counselors that are with the kids. I make sure they have the knowledge to properly take care of and cater to all kids in their cabin group which is usually around 6 to 8 kids per counselor. if counselors have personal problems they come to me if counselors have a problem with kids they come to me so I can best figure out a way to help and accommodate to each individual. If counselors need a break, I will take and help with their cabin group. I am in charge of setting up team bonding and leadership activities, so everybody is on the same page with what we are trying to accomplish, with my group we also have unit meetings every day twice a day to make sure everybody’s getting the support. I also run and manage groups for the kids when we do learning activities for the camp if we have the skills or knowledge in certain units, we can help the other units as well I was in charge of the kids age group 6 years old to 10 years old. I am in charge of meeting all parents and communicating with them understanding what the kids need for that week and how we can help them the best way I have their paperwork and also take care of and make sure all kids have medication from camp nurse. We also have staff training for the first week for mental and trauma courses. We get CPR and first aid certified and have to keep a valid food handlers. If help needed, we will help in kitchen as well.

• Used accounting software to prepare weekly and monthly financial reports.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Maintained confidentiality of sensitive financial information through proper storage and secure disposal methods.
• Reviewed financial statements and supporting documentation.
• Contributed to successful internal audits by maintaining organized, up-to-date records of all transactions.

• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Completed payroll functions to facilitate accurate and prompt staff payments.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.