Acasia McCullum
Summary
Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Business Owner
Blowin Up Creations
12.2018 - Current
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Customer Service Representative
Herff Jones
02.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- I would call customers to collect payment and verify orders
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered constant flow of customer calls with minimal wait times.
- I would also create the backend information on custom regalia so that the system could process the order
- I served on the engagement committee to boost morale in the work place.
Shift Manager
ALDI USA
06.2016 - 07.2022
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Scheduled staff to establish adequate coverage during peak business hours.
- I often traveled to other locations and surpassed expectations.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Coordinated merchandising, promoted new products and increased brand awareness.
Janitor
ESS Clean, Inc.
02.2016 - 06.2016
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Planogram Team Member
Menards
07.2014 - 02.2016
- Supported team objectives by consistently meeting or exceeding individual productivity goals.
- Met strict deadlines under pressure without compromising quality or accuracy in completed projects.
- Achieved consistent results by following established guidelines for each department.
- Ensured accurate pricing information by regularly updating price tags and signage according to established guidelines.
- Expedited planogram implementation by utilizing store-specific tools and equipment, reducing project completion time and minimizing disruptions to the sales floor.
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
Janitor
ESS Clean, Inc.
05.2013 - 04.2014
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Crew Trainer
McDonald's
05.2011 - 05.2013
- I took a break in between to attend school.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Highland High School
Highland, IN01.2009
Skills
- Attention to Detail
- Customer Relations
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Driven and Determined
Personal Information
Title: Creator of Blowing Up Creations
Timeline
Customer Service Representative
Herff Jones
02.2021 - 07.2022
Business Owner
Blowin Up Creations
12.2018 - Current
Shift Manager
ALDI USA
06.2016 - 07.2022
Janitor
ESS Clean, Inc.
02.2016 - 06.2016
Planogram Team Member
Menards
07.2014 - 02.2016
Janitor
ESS Clean, Inc.
05.2013 - 04.2014
Crew Trainer
McDonald's
05.2011 - 05.2013
High School Diploma -
Highland High School