Melissa Cassy
Laurelton,NY
Summary
Highly motivated individual providing excellent customer service with a positive attitude, managing multiple priorities, and meeting client's needs, combined with experience in educational or childcare environments. The scene includes interacting with children individually and in small groups, conducting basic reading, writing, and math instruction, and other education-related activities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paraprofessional
Preferred Home Care
10.2022 - Current
- Tailored lesson plans for students with emotional and cognitive disabilities
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Collaborated with instructors to develop engaging lesson plans
- Assisted classroom teacher in supervising snack time and indoor and outdoor play
- Reported on student progress, behavior, and social skills to parents
- Maintaining an engaging and respectful educational environment by promoting discipline and cooperation.
Behavior Technician
Proud Moments Aba
10.2023 - 01.2024
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Developed individualized treatment plans for each client that included goals and objectives.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Collaborated with families to provide support strategies for home-based interventions.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Monitored client's progress towards identified goals through data collection and analysis.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Applied proven strategies to positively affect client behaviors.
Child Caregiver
Preferred Home Care
01.2020 - 10.2022
- Prepared meals, snacks and refreshments Enforced rules to teach good manners and maintain safe environments Secured indoor and outdoor to protect children Organized and planned age-appropriate reading, craft and music Discussed developments behavior and concern with parents or guardians Improved behavior by employing positives managements strategies Observed and monitored children to identify developmental strengths strategies and target enrichment activities
Crew Member
McDonald's
01.2019 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City10.2025
High School Diploma -
Excelsior Preparatory High School
Queens, NY06.2019
Skills
- Behavioral Management
- Helping Students with Special Needs
- Goal Attainment
- Social Skill Development
- Teacher Support
- Clerical Support
- Multitasking
- Provided excellent customer service by addressing inquiries regarding meat selection, preparation, and storage recommendations
- Customer Service background
Certification
- Teaching Assistant
- CPR/ First Aid
- Electrocardiogram Technician
- Home Health Aide
- Child Abuse Identification and reporting
- School Violence Prevention
Languages
French
Full Professional
Haitian Creole
Native or Bilingual
Spanish
Elementary
Timeline
Behavior Technician
Proud Moments Aba
10.2023 - 01.2024
Paraprofessional
Preferred Home Care
10.2022 - Current
Child Caregiver
Preferred Home Care
01.2020 - 10.2022
Crew Member
McDonald's
01.2019 - 01.2021
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
High School Diploma -
Excelsior Preparatory High School
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