MEKEIA FOX
Real Estate Agent
Lilburn,GA
Summary
Motivated Customer Service Professional and Military Veteran with a Secret Security Clearance and a proven history of effective management. Leveraged strong organizational skills to supervise Air Force Fitness Facility serving over 15,000 service members and civilians. Dedicated and skilled in customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Currently looking to leverage background and expertise to take next career step with a respected organization that rewards diligence and professionalism. Career supported by, Bachelors in Health Care Management, Masters of Public Health in Health Behavior, Alabama & Georgia Real Estate License.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Norman & Associates Real Estate Solutions
Atlanta , GA
2021.11 - Current
- Sold $336k of properties in short timeframes to exceed quotas and maximize business revenue.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Assisted clients in financial planning for purchase.
Certified Life Coach/Behavioral Specialist
Fox On Demand LLC
Birmingham , AL
2019.08 - Current
- Committed Professional Life Coach possessing broad range of experience in delivering comprehensive case management to clients
- Accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals
- Empower human population to increase their self-awareness, confidence, & improve their critical thinking to become the best version of themselves and discover their God-given purpose
- Create and implement support framework to address strategic goals
- Plan and facilitate needs-based professional learning tools, resources and educational materials to enhance life skills
- Deliver client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs
- Direct family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Mediate conflicts within families to clarify and resolve underlying issues.
- Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers
Intern
Aletheia House
BIrmingham , AL
2018.05 - 2019.07
- COO, and Director of Growth and Quality Performance in daily operations to remain within guidelines of Health Care Corporate Compliance for all 29 counties
- Evaluated consumer’s satisfaction with programs by conducting patient satisfaction surveys and employee safety surveys
- Developed Diabetic Service/Meal Plan for Bessemer Neighborhood Health Center patients recovering from opioid addiction and help maintain diabetic patients A1C levels
- Developed Emergency Action Plan for each organizations workplace to comply with OSHA regulations
- Monitored agency’s quality improvement and performance plan and reported critical incidents into state’s Therapy database
- Evaluated agency programs and coordinated with program managers and directors in achieving goals and objectives of behavioral health programs
- Created Power Point regarding various agency programs and services that are provided across state of Alabama.
Teller
Wells Fargo
Birmingham , AL
2018.07 - 2018.10
- Provides exceptional customer service, working with Wells Fargo’s customers
- Also responsible for helping resolve customer concerns in timely fashion, following proper procedures to minimize errors and reduce fraud all while building great rapport with people, and being strong team players who take pride in performing well and enjoy helping others
- Greets all customers upon entry to bank lobby
- Engage with each customer to build great rapport
- Good communication skills including speaking clearly, succinctly, and accurately while using pleasant tone and common conversational courtesies
- Listen effectively to process all transactions proficiently and accurately first time
- Navigate multiple computer systems, applications, and utilize search tools to find information
- Responsible for securing safe codes and high values of money daily
- Identified sales opportunities and referred customers to branch partners in financial services
- Completed over 50 transactions per day
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Established rapport with new clients to increase satisfaction and loyalty
Access Center Representative
University of Alabama Health Services Foundation, UAHSF
Birmingham , AL
2016.09 - 2017.03
- Accurately and efficiently answered and completed calls that are received from patients, their caregiver, relatives and other members of healthcare team while providing highest level of customer service
- Scheduled patient appointments, prioritized patient's' health problems according to their urgency, educating/advising patients and making safe, effective decisions under direction of patient's physician
- Provided excellent customer service skills coupled with enthusiasm and compassion
- Scheduled or rescheduled over 100 calls per day
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Services Specialist
United States Air Force
Barksdale AFB , LA
2012.01 - 2016.01
- Managed and directed services program and operations for Air Force Fitness Facility
- Supervised recreation, fitness, and sports program
- Improved work methods and procedures to ensure efficient operation and customer satisfaction
- Generated detailed monthly department reports and updates; briefed senior management; drafted meeting agendas, supplied advance materials, and executed follow-ups for meetings and team conferences
- Served as central point of contact for all outside vendors needing to gain access to fitness facilities; supplied key cards and building access to employees and visitors
- Managed daily office operations and maintenance of equipment; maintained front desk and reception area in neat and organized fashion; established equipment layout, and operating and maintenance procedures
- Served as Office Records Custodian; operated and supervised automated information management systems; maintained filing system and memorandums for record (MFR)
- Requisitioned and accounted for subsistence, supplies, and equipment needed to support services programs; applied accounting principles to control resources; conducted surveys to determine facility renovation, construction, and modernization needs; determined appropriated (APF) and non-appropriated fund (NAF) budget requirements
- Maintained close liaison with commanders and unit fitness managers on Air Force Fitness Program; provided excellent customer service to service members, civilians, and military family members; resolved complaints in professional and timely manner
Cashier/Greeter
Lowes Home Improvement
Bessemer , AL
2011.02 - 2012.01
- Performed monetary sales transactions and other customer service duties, such as handling refunds, making returns, and filing orders for specialty products
- Greeted and acknowledged all customers in friendly, professional manner
- Ensured high levels of customer satisfaction through excellent sales service; assessed customer needs and provided assistance and information on product features; resolved customer issues and complaints
- Processed average of 100+ transactions each day in timely manner
Education
Master of Public Health - Health Behavior
University of Alabama At Birmingham
Birmingham, AL12.2019
Bachelor of Science - Health Care Management
University of Alabama At Birmingham
Birmingham, AL08.2018
Associate - Applied Science, Hotel, Fitness, Restaurant Management
Community College of The Air Force
Montgomery, AL01.2016
High School Diploma - Advanced
Hueytown High School
Hueytown, AL05.2010
Skills
- Goal Setting
- Mental health support
- Needs assessment
- Relationship counseling
- Multitasking and Prioritization
- Understanding Customer Needs
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- CRM Software
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Data Entry and Maintenance
- Verbal and Written Communication
- Customer Data Confidentiality
Accomplishments
U.S. Air Force Veteran
2011 Miss Lawson State Community College
Certification
Certified Life Coach - John Maxwell Team
Timeline
Real Estate Agent
Norman & Associates Real Estate Solutions
2021.11 - Current
Certified Life Coach/Behavioral Specialist
Fox On Demand LLC
2019.08 - Current
Teller
Wells Fargo
2018.07 - 2018.10
Intern
Aletheia House
2018.05 - 2019.07
Access Center Representative
University of Alabama Health Services Foundation, UAHSF
2016.09 - 2017.03
Services Specialist
United States Air Force
2012.01 - 2016.01
Cashier/Greeter
Lowes Home Improvement
2011.02 - 2012.01
Master of Public Health - Health Behavior
University of Alabama At Birmingham
Bachelor of Science - Health Care Management
University of Alabama At Birmingham
Associate - Applied Science, Hotel, Fitness, Restaurant Management
Community College of The Air Force
High School Diploma - Advanced
Hueytown High School
Certified Life Coach - John Maxwell Team